Assistant Branch Manager
About the role
Supports all aspects of branch, including individual and team, performance. Builds a high performing team through the attraction, on-boarding, coaching and development of branch team members. Leads through influence and impacts a broad range of eco-system partners in an omni channel environment. Drives revenue and loyalty through proactive interactions with clients. Manages, coaches and executes a proactive client experience within an omni channel environment. Provides solutions and advice to improve client financial well-being. Leads effective problem resolution. Manages the branded sales process to proactively achieve sales targets and customer loyalty. Grows branch revenue through acquisition and share-of-wallet growth of consumer and business households. Drives the employee experience. Responsible for acquiring and retaining talent through the coaching and development of employees. Coaches employees to achieve performance and activity expectations. Assists in the performance management process for all employees. Manages operational, human capital, reputational and business risk through adherence to established policies and procedures. Exercises sound decision making to identify and mitigate potential risk.
Responsibilities
- Sets goals and manages performance of branch team members.
- Builds and develops a high-performing team.
- Manages and coaches employees to achieve performance and activity expectations.
- Manages operational, human capital, reputational and business risk.
- Drives branch revenue through acquisition and share-of-wallet growth.
- Manages the branded sales process to proactively achieve sales targets and customer loyalty.
- Provides solutions and advice to improve client financial well-being.
- Manages effective problem resolution.
- Coaches employees to achieve performance and activity expectations.
- Assists in the performance management process for all employees.
- Manages operational, human capital, reputational and business risk.
- Exercises sound decision making to identify and mitigate potential risk.
Requirements
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Qualifications
- Associates or equivalent degree as well as related experience or product knowledge to accomplish primary duties.
- 4+ years of related business or functional experience.
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Skills
- Accountability
- Banking
- Client Loyalty
- Customer Experience (CX)
- Customer Service
- Identifying Opportunities
- Leveraging Technology
- Proactive Sales
Preferred Skills
- Branch Banking Services
- Coaching Others
- Decision Making and Critical Thinking
- Digital Awareness
- Effective Communications
- Making Multiple Priorities
- Retail Lending
- Selling
Pay
Base Salary: $53,625.00 – $89,375.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education.
Schedule
Full-time
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with PNC match, pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
Disability Accommodations
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email.
Equal Employment Opportunity
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
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