Assistant Branch Manager

About the role

The Assistant Branch Manager will report to the Director of Sales and Operations, and will be responsible for assisting the branch operations, while providing outstanding service to our customers. Key responsibilities include achieving KPIs in warehouse operations, coordinating delivery/logistics, inventory management, office support management to include deposits, credits, and CODs, and reverse logistics. This position also involves handling inbound and outbound customer calls, fulfilling incoming customer orders accurately and efficiently, maintaining inventory control, building relationships with key customers, implementing operations best practices, overseeing cash management processes, and leading a team of 3+ employees.

Responsibilities

• Achieve KPIs in warehouse operations, coordination of delivery/logistics, inventory management, office support management (deposits, credits, CODs), and reverse logistics.
• Handle inbound and outbound customer calls, provide excellent customer service in accordance with NMG policies and procedures.
• Fulfill incoming customer orders accurately and efficiently, while maintaining precise inventory control.
• Maintain an ongoing, effective relationship with key customers within the local market and maintain overall service standards for the entire customer base.
• Implement operations best practices at the assigned branch, maintaining a clean and organized workplace.
• Assist and oversee cash management process between the Branch and the Regional Credit department; work with Regional Credit Manager to address local customer credit/collection issues.
• In conjunction with Regional Operations Manager, review location to ensure current facility is optimized with respect to customer service and delivery reach.
• Help Lead a team of 3+ employees, including warehouse employees and delivery drivers.

Qualifications

• Up to 3 years of leadership experience in warehouse or distribution environment.
• Strategic thinking skills with strong business analytical skill sets.
• Excellent communication and people management skills, especially in regards to training and employee development.
• Proficiency in Microsoft Office suite.
• Demonstrated superlative leadership qualities with the ability to train and develop team members.
• Penned ability to work in a fast-paced environment while setting priorities, managing diversity of job responsibilities with effective organizational skills, and working within deadlines.
• Track record of successful P&L performance and a keen understanding of what drives profitability preferred.

PREFERRED QUALIFICATIONS

• Bachelor’s degree with concentration in a business related discipline preferred or equivalent work experience.
• Automotive aftermarket experience a plus.