Assistant Branch Manager

About the role

Responsible for managing a team of customer service representatives in a call center environment. Oversee daily operations, handle escalated issues, and ensure high customer satisfaction levels.

Responsibilities

• Manage a team of customer service representatives
• Oversee daily operations including scheduling, training, and performance evaluations
• Handle escalated customer issues and provide timely resolutions
• Ensure high customer satisfaction through effective communication and problem-solving
• Collaborate with other departments to improve overall customer experience

Requirements

• Bachelor’s degree in Business Administration, Management, or related field
• Minimum 3 years of experience in customer service management
• Proven ability to manage and motivate a team
• Strong communication and interpersonal skills
• Experience with CRM systems

Qualifications

• Excellent organizational and time management skills
• Ability to work independently and under pressure
• Proficiency in Microsoft Office Suite

Skills

• Customer service excellence
• Team leadership
• Problem-solving
• Communication

Benefits

• Competitive salary package
• Paid time off
• Health insurance options
• Professional development opportunities

Pay

• $50,000 - $60,000 annually

Schedule

• Full-time position
• Flexible schedule within standard business hours

Contact Information

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