Assistant Branch Manager

About the role

The Assistant Branch Manager assists in the leadership of the operations and personnel of the branch to ensure exceptional member service experiences happen while achieving the goals of the branch.

Responsibilities

• Coaches & Develops Branch Team Members to Provide an Exceptional Member Experience
• Partners with Internal Business Partners to Serve the Membership and Develop Others
• Supports the Branch Manager in Community Development – Acts as a Credit Union Representative in the Community Where the Branch is Located and Successfully Meets the Needs of Sponsor Groups
• Affords Assistance to the Branch Manager in Resolving Member and Employee Concerns
• Assists the Branch Manager in Implementing Employee Life Cycle Strategies in Regards to Employee Hiring, Onboarding, Development and Retention
• Trains and Coaches Branch Staff on Credit Union Policies, Procedures, Philosophies and Branch Functions to Encourage the Achievement of Branch Operational and Sales Goals
• Affords Assistance to the Branch Manager in Tracking and Measuring Team Productivity, Accuracy, and Sales and Service
• Affords Assistance to the Branch Manager in Security and Maintenance of the Branch Building and Property
• Complies with All Regulations as Required by Law, Including but Not Limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and Other Regulations as Required by Law as It Relates to His/Her Position

Requirements

• Must Have 3+ Years of Financial Industry Experience, Which Includes 1+ Years of Lending Experience
• Must Have a Two-Year College Degree or Completion of a Specialized Course of Study at a Business or Trade School or Equivalent
• Must Meet All Branch Progression Training Expectations of All Positions Supervised
• Must Be Able to Qualify Annually as a Mortgage Loan Originator Under S.A.F.E Act Registration
• Must Have a Thorough Knowledge and Understanding of Credit Union Policies and Procedures as Well as Related Work Experience in Operations (Teller and New Account Functions), Lending (Loan Origination) and Sales in a Financial Institution
• Must Have the Ability to Make Sound Decisions Based on Credit Union Policies
• Must Have the Ability to Supervise, Train, Lead and Coach Others in Providing Quality Service and Selling Credit Union Products and Services
• Must Have Strong Leadership Skills Which Include a Proven Track Record of Preparing and Mentoring New Leaders for the Credit Union, Including Demonstrated Success in Handling Difficult Situations

Knowledge, Skills, and Abilities

• Reasonable Accommodations May Be Made to Enable Individuals with Disabilities to Perform the Essential Job Functions
• Basic Computer Operating Skills Intermediate to Advanced Skills in Microsoft Office (Outlook, Word, Excel and PowerPoint)
• Symitar Experience Preferred
• Managerial Responsibility Has Supervisory/Managerial Responsibilities That Are Direct or Through Work Leaders, Typically with a Subordinate Group of 10 or More Employees
• Estimates Personnel Needs and Assigns Work to Meet These Needs
• Supervises, Coordinates and Reviews the Work of Assigned Staff
• Recommends Candidates for Employment, Conducts Performance Evaluations and Salary Reviews for Assigned Staff, and Applies Company Policy