Assistant Branch Manager

Responsibilities

• Hires, trains, schedules, and monitors the work of branch personnel.
• Provides continual coaching towards performance improvement of all direct reports.
• Counsels employees on errors found in branch documents and guides them on corrective action.
• Prepares reports for Branch Manager's review.
• Maintains compliance with established policies and regulations.
• Meets or exceeds department and company goals for service standards, quality control, audits, and production.
• Focuses on end-to-end member experience.
• Works to create a seamless transition for servicing in-branch or on video.
• Resolves account and loan related concerns that have been escalated to management by subordinate employees.
• Answers staff's questions, guiding them through difficult issues, diffuses angry members, or handles issues that cannot be fielded by staff.
• Acts as backup to the Branch Manager in their absence.

Qualifications

• Three to five years of similar or related experience.
• Previous supervisory experience preferred.
• A high school education or GED.
• Good interpersonal skills for first-level conflict resolution, building relationships, and soliciting cooperation.
• Must have good communication skills for training other tellers.
• 10-key calculator and computer keyboard skills.
• Accurate with numbers and names.