Assistant Branch Manager

About the role

If you're seeking more than just a job, join Heights Finance and kickstart your career! Are you ready to make a difference in the world of consumer finance?

Responsibilities

• Work alongside the Branch Manager to support their efforts in leading the team and delivering exceptional service to both new and existing customers.
• Nurture business relationships and implement marketing strategies to foster branch growth.
• Guide loan processes, assist with new and refinanced loans, and ensure compliance while delivering excellent customer service.
• Address delinquent accounts with care, working to find solutions that benefit both the branch and customers.
• Set a positive standard for customer service and sales, addressing customer concerns with empathy and professionalism.
• Provide coaching, training, and ongoing support to help the team reach their full potential.
• Engage in ongoing training and development, setting personal goals, and aiming to be a key part of the company’s succession plan.

Qualifications

• Demonstrated ability to make a positive difference in the community by assisting others, whether through customer service, project management, or team support.
• Proven skills in influencing and leading others, with a focus on personal and organizational growth.
• Commitment to career advancement, with a history of taking on new challenges and continuous learning.
• Experience in guiding clients or stakeholders through various processes, providing support and advice.
• Ability to support and contribute to the growth of team members, fostering a collaborative and inclusive environment.
• High School diploma or equivalent; associate or bachelor’s degree is a plus.
• 1-2 year(s) in the consumer finance, lending, or banking industries preferred.