Assistant Branch Manager

Primary Office Location

1601 Main Street
Dickson City, Pennsylvania
18447

Position Overview

This position is primarily responsible for consistently meeting any and all customer asks within the retail branch environment and assisting with the management of the branch and sales team.

Primary Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Makes appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporates FNB digital products and services into customer interactions.
• Uses FNB approved branch technology to input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Aids in the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, including scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensuring all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.

Minimum Level of Education and Experience

• High School or GED
• 2 years of job-related experience

Skills Required

• Excellent customer service skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Detail-oriented
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position
• Knowledge of banking policies, procedures, consumer products and services
• Sales and customer service skills

Licenses/Certifications

• National Mortgage Licensing System and Registry Identifier preferred but will be required.

Physical Requirements or Work Conditions

N/A

Equal Employment Opportunity (EEO)

F.N.B. Corporation (FNB) and its affiliates do not discriminate against any employee or applicant for employment because of age, race, color, religion, sex, national origin, disability, veteran status or any other category protected by law. It is also the policy of FNB and its affiliates to employ and advance in employment all persons regardless of their status as individuals with disabilities or veterans, and to base all employment decisions only on valid job requirements. FNB provides all applicants and employees a discrimination and harassment free workplace. FNB will not provide sponsorship for employment-based visas for this position; only candidates who are legally authorized to work in the U.S. will be considered.