Assistant Branch Manager

About the role

This position is responsible for assisting the Branch Manager in the day-to-day operations and supervision of the branch, keeping within the framework of Farmers & Merchants goals, policies, and procedures. The incumbent assumes full charge of the office during the absence of the Branch Manager.

Essential Duties

• Demonstrates product and sales knowledge of all products and services of the bank related to daily job functioning.
• Absorb and implement a branch business plan to achieve specified loan generation, deposit growth, product sales, cross-selling, relationship development, and retention goals.
• Makes and services a variety of business and consumer loans both secured and unsecured to include real estate, small business, line of credit, home equity, and credit cards.
• Develops and grows business and consumer relationships.
• Achieves individual sales and referral goals.
• Oversee training and communications for all security procedures for the Branch. This may involve opening accounts and working a teller window when needed.
• Resolve customer problems and assist customers and staff in answering operational questions.
• Maintain regular, reliable attendance.

Non-Essential Duties

• Participate in Bank-sponsored and other community/civic events.
• Perform other duties as assigned.

Supervisory Responsibilities

• Assist management in the cross-training of staff and staff sales development activities.
• Confer and participate with the branch manager in resolving routine personnel issues.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required.
• Knowledge of general retail banking operations preferred.
• Ability to communicate effectively orally and/or in writing.
• Possess effective interpersonal skills.
• Ability to meet sales/referral goals and objectives.
• Ability to work/interact with a diverse group of individuals.
• Proficient organizational skills with ability to function in a flexible work environment.
• Strong problem solving and decision-making skills to effectively resolve customer and employee issues.
• Proficient PC skills to include MS Office software.

Preferred Education and/or Experience

• A minimum of two years’ related experience or equivalent combination of education and experience.

Physical And Mental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee regularly sits and uses hands to finger, handle, or feel objects, tools, or controls.
• The employee frequently is required to talk or hear.
• The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, or crouch.
• The employee must regularly lift and/or move up to 10 pounds and may occasionally lift up to 50 pounds.
• Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Work is primarily performed in an office setting where the noise level is usually moderate.
• This role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and fax machines.

Position Type/Hours

• This is a non-exempt position working Monday – Friday, 8:30 a.m. – 5 p.m., and rotational Saturdays with overtime as necessary.
• Occasional travel primarily within the Bank’s market areas during the business day with occasional out-of-area and overnight travel.