Assistant Branch Manager

Essential Duties And Responsibilities

• Assists in the supervision of day-to-day operations of new account desks and teller/servicing areas.
• Provides coaching to associates, creates schedules, addresses service breakdowns and works with the Manager on hiring employees and performance issues.
• PARTNERS WITH BRANCH MANAGER TO DIRECT ACTIVITIES OF BRANCH ASSOCIATES TO ENSURE COMPLETE AND EFFICIENT CUSTOMER SERVICE.
• Observes, monitors, and provides coaching to branch staff as it relates to cross-selling, referral goals and overall branch performance.
• Safeguards all company policies and procedures pertaining to branch operations.
• HANDLES CUSTOMER CONCERNS; ESCALATES CUSTOMER CONCERNS TO BRANCH MANAGER AS NEEDED.
• AFFAIRS WITH COORDINATION OF RECRUITMENT AND TRAINING OF BRANCH STAFF.
• COMPLETES NEW ACCOUNTS AND TELLER ACTIVITIES AS NEEDED.
• ACCEPTS AND COMPLETES PROJECTS AND OTHER MISCELLANEOUS DUTIES AS ASSIGNED.
• COMPLETES QUARTERLY UNIT ASSESSMENT AND ENSURES TEAM ADHERENCE TO POLICY/PROCEDURES AS IT RELATES TO COMPLIANCE, AUDIT GUIDELINES, AND SECURITY STANDARDS.

Qualifications

• Excellent leadership, interpersonal, customer service skills.
• Strong organizational skills with a high degree of accuracy.
• Thorough knowledge of bank operations, policies, procedures, compliance, and banking regulations.
• Team oriented, possesses a positive attitude and works well with others.
• Strong oral and written communication skills.
• Excellent problem solving skills.

Supervisory Responsibilities

• ASSISTS WITH SUPERVISION OF BRANCH STAFF.

Education And/or Experience

• High School diploma or equivalent required.
• Bachelor’s degree in business related field or equivalent experience.
• Minimum of two years banking experience required.
• CUSTOMER SERVICE EXPERIENCE REQUIRED.
• Experience working in an environment with individual and team goals preferred.
• Previous supervisory experience preferred.

Computer And Software Skills

• Skilled in operation of a personal computer, including Microsoft Word and Excel.
• Google Suite.
• IBS.
• Salesforce.
• Certificates, Licenses And Registrations:
• Notary License where applicable.