Assistant Branch Manager

About the role

Being the next generation Assistant Branch Manager at East West Bank means you are part of a world-class team that focuses on delivering a high quality, high-touch and high-tech relationship banking experience across all customer touchpoints.

Responsibilities

• Achieve operational excellence by ensuring all staff members comply with bank policies, procedures, and regulations
• Achie quarterly and annual team/branch sales goals
• Enhance customer satisfaction by consistent engagement with customers
• Ensure day-to-day activities comply with standards by observing and coaching teammates in customer service, operational procedures, transaction accuracy and client engagement
• Perform Branch Manager’s supervisory tasks during his/her absence
• Build exceptional teamwork by appraising performance, addressing issues, and resolving complaints
• Take on the role of interviewing, hiring, and training new employees, planning, disciplining and assigning/directing work
• Motivate, coach, and provide guidance to employees to achieve sales and service goals
• Expert in using digital resources and technologies to optimize clients’ digital banking experience
• Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them
• May perform other duties as assigned

Qualifications

• Bachelor's degree or equivalent preferred
• 4+ years of demonstrated experience building, leading, managing and coaching a team
• Strong financial acumen and communication skills
• Has been successful working in a client-focused and results-driven environment
• Strong knowledge of banking regulations and branch operations
• Sales and service skills including prospecting and networking
• Strong problem-solving and decision-making skills
• Manage complex tasks and prioritize, delegate, and execute in a fast-paced environment
• Has the ability to learn and adapt to new information and technology platforms
• Strong desire and capability to influence, educate and connect team, partners, and customers to technology

Skills

• Expert in using digital resources and technologies to optimize clients’ digital banking experience
• Inform and educate clients on how to conduct simple transactions through convenient banking options (such as online banking, mobile banking and ATMs) that benefit them

Benefits

East West Bank is an equal opportunity employer. Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Pay

The base pay range for this position is USD $80,000.00/Yr. - USD $85,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Schedule

Details on schedule will be provided upon hire.