Assistant Branch Manager

Responsibilities

• Create quotes to submit to customers and own follow-up from creation to closure, with periodic standardized check-ins.
• Provide direct oversight to the branch when required, including mentoring and training of other employees, and offering input on hiring and terminations.
• Track and coordinate with local team to execute on all work order statuses.
• Manage 3rd party vendor selection process (e.g., cranes, scrap pick-up, etc.), schedule and execute vendor deliveries, and fulfill permitting requirements.
• Research new vendors and compare competing suppliers.
• Interaction with the Service Manager and Techs to ascertain details related to procurement of parts that are not clearly defined within the work order.
• Maintain up to date and precise records of orders, shipments, inventory, and reports.
• Maintain adherence to the C&I procurement plan.
• Place standard bulk orders that do not require approval (especially indirect purchases).
• Prioritize work orders to ensure customer SLAs are being met (incoming and backlog).
• Proactively communicate with customers regarding missed SLAs.
• Ensure smooth daily office operations, including opening and closing procedures, and ensure the office is well- maintained and organized.
• Aid in office reports, sales analysis, and other administrative tasks as required.

Qualifications

• High school diploma with 4 years of work experience in an office.
• Demonstrated ability to document and report information essential for the resolution and communication with both internal and customer.
• Good communication (verbal & written) skills.
• Experience training new employees or teaching new skills to others.
• Demonstrated ability to document and report information essential for the resolution and effectively communicate with management and customers.
• Strong computer (MS Office) skills, as well as demonstrated ability to effectively utilize ERP system.
• Ability to independently handle multiple tasks concurrently.
• Demonstrated ability to identify and act on customer or internal issues that may impede results.
• Highly organized and strong attention to detail.
• Excellent verbal and written communication skills.
• Strong sense of urgency attending to customer issues.
• “Can do” attitude and demonstrated commitment to get the job done in a collaborative, positive manner.
• Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.