Assistant Branch Manager

About the role

The Assistant Branch Manager plays a lead role in achieving sales goals and delivering exceptional client experiences. They are responsible for managing the branch, supervising associates, and ensuring operational soundness.

Responsibilities

• Lead and motivate based on Centier’s Mission, Essentials of Excellence, and Values.
• Use independent judgement and make safe and sound decisions to limit risk to both clients and the bank.
• Cultivate strong relationships with clients, associates, and external entities.
• Support the training and career development of all branch associates.
• Develop and implement strategies to meet or exceed branch goals and increase market share.
• Serve clients by counseling on financial needs, completing account openings, and originating/closing loans.
• Maintain and expand existing customer and business banking relationships.
• Ensure Bank policies and standard operational procedures are consistently applied.
• Assist with Branch questions, concerns, and issues.
• Lead operational duties such as opening and closing the branch, verifying currency shipments, maintaining branch appearance, assisting associates with drawer balancing, preparing reports, and balancing the branch ATM and vault.
• Create schedules based on expected branch traffic and volume.
• Oversee the operation of the branch in the absence of the Branch Manager.
• Handle and resolve client concerns in an efficient manner with management assistance.
• Represent Centier professionally through community involvement, external initiatives, and volunteerism.
• Aid in the performance management of the team, including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
• Foster professional expertise through online courses and internal seminars.
• Collaborate with each line of business to meet all aspects of the client’s needs.
• Mentor fellow associates on various tasks and assignments.
• Available to work evenings, some weekends, and at other branches as needed.

Requirements

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
• Demonstrated ability to work and lead within a team environment.
• Ability to manage multiple bank initiatives and client/team needs simultaneously.
• Strong interpersonal, verbal, and written communication skills.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports.
• Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.

Qualifications

• Bachelor’s degree in a business-related field preferred.
• 2+ years of management experience; preferably in banking, financial services, or goal-driven retail sales with an emphasis on consumer and business development.
• Client service experience.

Skills

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank approved software systems.
• High attention to detail to ensure accuracy.
• Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
• Demonstrated ability to work and lead within a team environment.
• Ability to manage multiple bank initiatives and client/team needs simultaneously.
• Strong interpersonal, verbal, and written communication skills.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports.
• Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.

Benefits

• Access to Marathon Health Clinics with free visits and prescriptions.
• Generous Paid Time Off benefit.
• Tuition reimbursement.
• 401K match.
• Associate Stock Ownership Plan.
• Daycare Reimbursement.
• FREE Onsite Fitness Center/Fitness Reimbursements.
• Health and Wellness Programs.
• The ability to have a voice with the Diversity/Equity/Inclusion Council.
• Career growth opportunities.
• Work/Life balance.
• AND MORE.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.