Assistant Branch Manager

About the role

The Assistant Branch Manager plays a crucial role in achieving sales goals and enhancing client experiences. They are responsible for leading a team, managing client relationships, and ensuring the smooth operation of the branch.

Responsibilities

• Lead and motivate the team based on Centier’s Mission, Essentials of Excellence, and Values.
• Use independent judgement to make decisions that limit risk to both clients and the bank.
• Cultivate strong relationships with clients, associates, and external entities.
• Support the training and career development of all branch associates.
• Develop and implement strategies to meet or exceed branch goals and increase market share.
• Participate in and assist with overseeing the Servant Sales process according to established guidelines.
• Serve clients by counseling on financial needs, completing account openings, and originating/closing loans.
• Maintain and expand existing customer and business banking relationships.
• Ensure compliance with bank policies and standard operational procedures.
• Assist with coaching and mentoring of associates to improve results.
• Create schedules based on expected branch traffic and volume.
• Oversee the operation of the branch in the absence of the Branch Manager.
• Handle and resolve client concerns efficiently, with assistance from management if needed.
• Represent Centier professionally through community involvement, external initiatives, and volunteerism.
• Aid the Branch Manager in the performance management of the team, including performance reviews, salary recommendations, coaching, action plans, schedules, hiring, discipline, and termination.
• Foster professional expertise through online courses and internal seminars to assist in career development.
• Follow the Essentials of Excellence and exhibit the Corporate Values in both external and internal interactions.

Requirements

This role requires a Bachelor’s degree in a business-related field, preferably with 2+ years of management experience in banking, financial services, or goal-driven retail sales, with an emphasis on consumer and business development. Client service experience is also essential.

Qualifications

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank-approved software systems.
• Demonstrated ability to work and lead within a team environment.
• Ability to manage multiple bank initiatives and client/team needs simultaneously.
• Strong interpersonal, verbal, and written communication skills.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports.
• Ability to interact with business partners such as Investment Services, Mortgage, and Business Banking sales professionals.
• Demonstrated ability to adapt to new technologies and system conversions.

Skills

• Working knowledge of PC software including MS Windows and Office, Outlook, Word, Excel, PowerPoint, Bookings, SharePoint, Social Media platforms, CSI NuPoint, IMM, Covalent, Power BI, Smartsheet, and all other bank-approved software systems.
• High attention to detail to ensure accuracy.
• Ability to work through client problems by listening to understand and thinking through all options. Recommend and implement solutions.
• Consultative skills to identify a client’s financial needs and recommend solutions.
• Demonstrated comprehension of consumer credit including loan to value, debt to income, and credit reports.
• Ability to interact with business partners such as: Investment Services, Mortgage, and Business Banking sales professionals.

Benefits

• Access to Marathon Health Clinics with free visits and prescriptions.
• Generous Paid Time Off benefit.
• Tuition reimbursement.
• 401K match.
• Associate Stock Ownership Plan.
• Daycare Reimbursement.
• Free Onsite Fitness Center/Fitness Reimbursements.
• Health and Wellness Programs.
• The ability to have a voice with the Diversity/Equity/Inclusion Council.
• Career growth opportunities.
• Work/Life balance.
• AND MORE.

Pay

Details on pay are not specified in the job posting.

Schedule

Details on schedule are not specified in the job posting.