Assistant Branch Manager

Full Time

Primary Responsibilities

• Create a Service Environment: Build and promote branch identity and promote overall ownership and accountability for improving customer service levels and branch success by broadening the relationships and creating new relationships.
• Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when necessary.
• Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.

Job Duties

• Ensure staff achieves sales and service objectives by coaching and presenting outstanding individual performance in these areas.
• Identify problems and initiate resolutions efficiently, notify appropriate resources of issues, and ensure inquiries and investigations are completed in a timely manner.
• Oversee and audit operational procedures, which may include those for ATM, safe deposit, negotiable instruments, night deposit, etc.
• May function as vault teller, responsible for distribution, verification and proof of vault cash.
• Perform security function by opening and closing bank and vault and ensuring overall safety and security of bank personnel.
• Afford support to Branch Manager in ensuring bank security and compliance, compliance with state and federal laws within scope of position, and prominent display of required posters.
• Directly supervise employees in the Retail Department. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, which include but are not limited to: training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Support less experienced Relationship Bankers by verifying transactions, signing checks, explaining procedures, and providing overrides, as necessary.
• Manage branch in the absence of Branch Manager.
• Affords additional responsibilities as required.

Requirements

• Bachelor’s degree preferred or equivalent combination of education and experience.
• 2-5 years of experience in Branch Banking with supervisory responsibility.
• Sales orientation. Possesses the ability and desire to anticipate customers’ needs to offer and sell the appropriate banking products to customers.
• Proficient computer skills, which includes the ability to use a keyboard, ten-key pad and basic capability to access information contained within bank wide systems.
• Excellent customer service and communication skills, with the ability to interact with a variety of bank clients. Must have strong verbal, written, math, customer service, sales, banking, PC and operational skills.
• Must be able to handle stressful situations.
• Demonstrated ability to supervise others is required.

Physical Demands and Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
• While performing the duties of this position, the employee is regularly required to talk or hear.
• The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls.
• The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.