Assistant Branch Manager

About the role

Responsible for customer service fulfillment within the branch, which includes lobby management, researching, and resolving complex customer service matters, determining policy exceptions, ensuring operational excellence and compliance within the branch. Responsible for coaching, motivating, and creating a positive work environment.

Responsibilities

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Responsible for optimizing use of resources to meet operational needs of the branch.
• Demonstrate effective sales strategies to attract, expand, and retain customer relationships and guide team to achieve sales objectives through action planning.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance. Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead or co-facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Responsible for achievement of branch objectives, sales and service objectives as set by leadership.
• May perform all sales and service functions of the branch as needed.
• Develop and maintain collaborative relationships, coach, mentor, and retain a high performing team.
• Practices ethical sales behaviors in accordance with the Bank’s Core Values of Integrity and Honesty. Always act in the best interest of the customer when offering additional products and services.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Qualifications

• 3 or more years of retail banking experience required.
• Supervisory, leadership or mentorship experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Skills

• Customer service skills.
• Leadership and motivational skills.
• Problem-solving and decision-making skills.
• Financial product knowledge.
• Computer literacy.

Benefits

Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Benefits include medical, dental and vision insurance, life insurance, long-term disability coverage, paid sick and vacation leave, holidays, and more. Ameris Bank also offers special bank services such as free interest checking, free safe deposit box, free money orders, travel checks, and cashier checks, among others.