Assistant Branch Manager

About the role

Responsible for customer service fulfillment within the branch, which includes lobby management, researching, and resolving complex customer service matters, determining policy exceptions, ensuring operational excellence and compliance within the branch. Responsible for coaching, motivating, and creating a positive work environment.

Responsibilities

• Supervise the operations of the branch including the lobby and teller line, establishing staffing schedules, performing audits, evaluating employee performance, and monitoring compliance.
• Recruit, train, coach, lead, schedule, motivate, and evaluate the work of a team.
• Oversee the customer experience within the branch assessing customer and employee feedback, identifying opportunities for improvement, and researching and resolving complex problems to ensure customer service excellence.
• Manage branch safety, security, and compliance. Protect against criminal or fraudulent activity, risk or exposure.
• Perform regular audits of vault and teller cash with proper documentation.
• Represent the bank in business development efforts and at networking and community functions.
• Maintain a working knowledge of banking products, programs, services, and promotions.
• Lead or co-facilitate training and staff meetings.
• Provide backup support to other branches as needed.
• Approve policy exceptions within authorized limits.
• Represent the bank in business development efforts and at networking and community functions.
• Manage branch safety, security, and compliance. Protect against criminal or fraudulent activity, risk or exposure.

Requirements

• Highly motivated team-player with ability to develop and maintain collaborative relationships.
• Strong written and verbal communication skills.
• Knowledge of branch operations.
• Knowledge of banking policies and procedures.
• Intermediate PC proficiency.
• Intermediate proficiency in Google Docs and Microsoft Office products.

Qualifications

• 3 or more years of retail banking experience required.
• Supervisory, leadership or mentorship experience required.
• Branch operations experience required.
• Cross selling experience required.
• Sales management experience preferred.
• Consumer credit experience preferred.

Skills

• Customer service skills.
• Problem-solving skills.
• Leadership skills.
• Teamwork skills.

Benefits

Ameris Bank provides a comprehensive employee benefit package to all eligible employees. Benefits include medical, dental and vision insurance, life insurance, accidental death & dismemberment coverage, long-term disability coverage, paid sick and vacation leave, 11 holidays, volunteer/service day, employee stock purchase plan, 401(k) retirement plan, flexible spending accounts, health savings account, health reimbursement arrangement, supplemental life & other insurance plans, identity theft protection, pet insurance, legal insurance, employee assistance program, employee advocacy program, tickets at work (entertainment discounts for Ameris Bank Employees), AT&T employee discount, wellness discounts for medical premiums and other rewards, employee referral incentive, education assistance, employee resource groups, banking advantages for employees, free interest checking, free safe deposit box, free money orders, travelers' checks and cashier checks, discount on mortgage origination fee, free online banking and free unlimited online bill payment, employee banking perks, and Ameris Bank matches 50% of your first 8% of contributions to the plan.