Assistant Branch Manager

About the role

Join our team! 1ST Security Bank team members deliver service that "WOWs" each other and our customers. We value relationships, teamwork, community, and professional growth in a safe, friendly, and progressive workplace. We celebrate diversity and support equality for all.

Responsibilities

• Adhere to the Core Values of 1ST Security Bank and demonstrate dependability and reliability in all aspects of the position.
• Understand and promote the Bank’s Customer Service Protocols in daily branch operations.
• Complete monthly certifications to ensure compliance with current 1ST Security Bank policies and procedures.
• Ensure the branch receives an annual audit score of “Satisfactory.”
• Provide leadership by collaborating with the Branch Manager on providing training and supervision to the Customer Service Representatives and Personal Bankers by scheduling documented weekly coaching sessions with each team member.
• Aid the Manager in attaining branch goals by coaching employees on their sales and referral activities.
• Meet weekly with the Branch Manager to discuss retail updates, tasks, and employee status and referral goals.
• Provide skills training, cross-training for advancement, and supervision to employees by scheduling documented weekly coaching sessions with each team member and utilizing their Branch Development Plan.
• Operate as operational support by communicating, implementing, and monitoring compliance with Bank policies and procedures.
• Know the features and benefits of 1ST Security’s products and services.
• Perform Personal Banker functions/duties, including opening new accounts for both consumers and business customers, as needed.
• Maintain excellent customer service skills by all staff members.
• Ensure sufficient staff coverage to meet customer needs.
• Primary contact for branch facility issues.
• Maximize income and minimize expense through ongoing improvements of branch procedures and practices.
• In the absence of the branch manager, responsible for branch administration and operations including product sales, customer services, security and safety.
• Support management decisions and goals in a positive, professional manner and always represent the bank with a high level of integrity.
• Travel to assigned 1ST Security Bank locations as business needs require.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent and at least three years banking experience and/or experience within a financial institution, including one-year supervisory experience.
• Ability to demonstrate compliance with all bank regulations that pertain to this position and must be able to keep up to date on regulation changes.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Proficient in Microsoft Office Products and other Database software.

Qualifications

• Ability to demonstrate compliance with all bank regulations that pertain to this position and must be able to keep up to date on regulation changes.
• Knowledge of the Bank Secrecy Act and Anti-Money Laundering policies, procedures and related programs.
• Proficient in Microsoft Office Products and other Database software.

Skills

• Customer Service Protocols
• Branch Operations
• Training and Supervision
• Product Sales
• Customer Service
• Security and Safety

Benefits and Perks

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.

Pay

$25.00 to $26.78 per hour.

Schedule

As part of the daily work demands, occasional lifting and moving of objects up to 25 pounds is required. The noise level in the work environment is usually quiet to moderate, as compared to a private office, with light foot traffic and office equipment. The employee must be willing and able to interact frequently with the general public.