Assistant Boutique Manager

Role Overview

A brand ambassador to reflect brand image to boutique clients. Attain desired results through proactive and effective use of resources, retail and CRM tools. Prepare business analysis and action plans to achieve sales targets. Assist the boutique manager in his/her role and the Boutique’s day-to-day operations.

Responsibilities

• Sales
• Meet personal budgets in accordance with brand retail strategy
• Achie Boutiques KPIs defined by Boutique Manager and/Retail Director
• Regularly analyze and support business opportunities, confirmed sales with Boutique Manager, to further refine future sales projections
• Leading sales team of building action plans to achieve Boutique’s targets through elevated Boutique client experiences, sales presentations and maintaining long-term returning client relationships
• Supporting Boutique Manager in exceeding boutique budgets in accordance with brand retail strategy
• Leading sales team/ support the Boutique Manager with implementing HQ commercial guidelines
• Leading sales team/ support the Boutique Manager with implementing HQ commercial guidelines
• Analyze each boutique visit with concerned sales member and build action plan for possible conversion/retention
• Team Management
• Act as manager-on-duty when the boutique manager is absent
• Identify and share with the Boutique Manager the training needs of boutique members
• Ensure monthly staff programs are planned and communicated to Boutique Manager
• Supporting and leading in all monthly reporting required
• Supporting and leading on maintenance of Boutique, front and back of house
• Store Operations Management
• Lead and adhere all Richemont and Brand audit, regulations and policies
• Actively ensure accuracy of monthly (quarterly, yearly) stocktaking and quality control
• Actively ensuring all measures to avoid stock discrepancies at all times
• Supporting and leading in all monthly reporting required
• Supporting and leading on maintenance of Boutique, front and back of house
• Customer Experience & CRM Related Activities
• Support and ensure the boutique team confidently delivers Lange selling ceremony
• Part of a positive atmosphere within the boutique; optimistic, constructive, helpful, confident, etc.
• Ensure accurate and genuine relationship building with customers

Qualifications

• Possess ‘can do’ attitude and understanding for Luxury retail sales floor operations
• Bachelor’s Degree
• 5+ years of prior working experience in Luxury retail management, and Boutique operations with direct reports
• Exhibits critical thinking skills and is strong in solution oriented
• Demonstrates initiative, is conscientious and provides complete follow through on all aspects of responsibility
• Must be flexible to change and adaptiveness in work responsibilities
• Availability and flexibility to work: days, nights, weekends, holidays, store openings, and closings, to meet the needs of the business.
• As well flexible to travel locally and internationally to support other Boutiques and events when needed
• Strong verbal, written and organizational skills
• Having a ‘team player’ spirit and the ability to work well within a group/team dynamic
• Proficiency with MS Office software required – possess expertise in Excel. Proficiency with SAP preferred
• Secondary language is a plus
• Able to assist with special projects as needed – Able to lift up to 40lbs

Benefits

Richemont offers a generous compensation and benefits package for eligible employees. Expected Salary Range: $80000 - $90000 Salary will be determined based on relevant skills and experience.