Assistant Billing Representative

About the Role

Energy Management Systems is a 41-year-old, growing business in the energy sector. Our primary product is utility sub-meter reading and billing for multi-tenanted commercial properties. We are looking for an Associate to join our Billing Operations team. This customer-facing position will assist the Account Integration and Account Representative departments with initializing accounts for and servicing a portfolio of residential and commercial properties for which we provide utility billing services.

Responsibilities

• Assist Account Representatives with processing account changes, including tenant move-ins and move-outs, for large volume of residential and commercial properties
• Assist Account Representative with processing overflow tenant submeter utility billings for the portfolio in a timely and efficient manner
• Contact customers when requested to obtain information
• Access customer's accounting system daily to pull information necessary to process tenant submeter utility bills
• Assist Account Integration Team, Rates Department and Account Representative Team with other administrative tasks as needed

Qualifications

• Bachelor's Degree from accredited four (4) year college preferred but will consider other relevant experience
• Excellent written and verbal communication and presentation skills
• Ability to identify and resolve problems in a timely manner
• Ability to meet deadlines is a must
• Ability to gather and analyze information skillfully and efficiently
• Strong attention to detail and excellent organizational and multitasking skills are essential
• Technological literacy including familiarity with Microsoft Word/Excel, and other industry-specific software and the ability to master new technologies as they come on-line
• Strong internet skills, including use of e-mail programs, group messaging, and use of online meeting platforms
• Strong mathematical acumen
• Ability to effectively adapt to changes in the work environment and/or scope of work
• Ability to work well with others is essential

Benefits

• Excellent health coverage and life insurance benefits – no waiting period!
• Company-paid Long-Term Disability and Basic Life Coverage
• Flexible Spending Account (FSA) options
• 401K plan with immediate company match
• Generous Paid Time Off Plan plus 10 paid holidays
• Summer hours to enjoy the weather
• Regular Social events - happy hours, summer & holiday parties, & more