Assistant Bell Captain

About the role

The Assistant Bell Captain position at Stein Eriksen Lodge is a vital part of our welcoming and professional front desk team. You will be responsible for providing prompt, courteous service to guests and ensuring their satisfaction throughout their stay.

Responsibilities

• Welcome guests sincerely and make their stay as enjoyable as possible.
• Effectively and seriously respond and deal with guests' needs and requests.
• Knowledgeable of surrounding area's attractions and points of interest.
• Assist guests at check-in and checkout.
• Tag, store, and distribute baggage.
• Record all bell service activities in the log book.
• Administer administrative functions such as ordering newspapers, labor hour reconciliation, calculating gratuities, and group services.
• Maintain and organize all bell service files.
• Train, motivate, reward, and discipline staff as needed.
• Allocate baggage tip money in a fair and timely manner.
• Show rooms and property to visitors.
• Deliver items such as messages, packages, and flowers to the rooms as needed.
• Maintain fires in the fireplaces in the main entrance and main lobby.
• Provide ski and weather information.
• Maintain a clean, neat, and professional work area (including bell stand and entire front entrance in the garage).
• Respond to all emergency situations, and know all the safety and emergency procedures and how to act upon them.
• Demonstrate an outgoing and pleasant attitude with all guests and employees.
• Take all necessary measures to help guests and fellow employees.

Requirements

• High school diploma.
• Previous Bell service experience.
• Ability to communicate effectively.
• An enthusiastic willingness to work together as a team.
• Ability to work flexible hours (days, evenings, weekends, and holidays).
• Must be able to stand and walk for extended periods and lift at least 50 lbs.
• Valid driver’s license and clean driving record.

Skills

• Customer service skills.
• Attention to detail.
• Organizational skills.
• Communication skills.
• Emergency response skills.

Benefits

• Choice of health insurance plans, dental, vision, short- and long-term disability and life insurance.
• Matching 401K.
• Competitive wages and bonus plans.
• Free chef-prepared meals daily in our cafeteria.
• On-site heated garage for employee parking.
• Ski/snowboard benefits at Park City Mountain/Canyons Resort and Deer Valley Resort.
• Flexible schedules and time off policies.
• Weekly raffles for tickets to events such as the Utah Jazz, Mammoth, Real SL, and Salt Lake Bees.
• Monthly team member appreciation events and recognition programs.
• Hotel room, spa, dining, shopping, ski/snowboard rental discounts available.

Pay

Competitive wages and bonus plans to recognize your dedication and service with us.

Schedule

Flexible schedules and time off policies to accommodate family, school, and other activities.