Assistant Banking Center Manager - Tanglewood

Responsibilities

• Aid in overseeing the operational functions of the banking center and provide support to staff.
• Answer questions, coach, provide encouragement, feedback, and constructive criticism as needed.
• Process loan applications and customer originated financial transactions, open new accounts, and sell banking products and services.
• Build and maintain relationships with clients to uncover and satisfy their needs through the sale of financial products and services.
• Generate sales leads through community outreach activities and develop business partners, while building internal relationships.
• Assist clients with concerns or questions regarding their accounts, explain service charges, statement problems, product features, etc., and work to resolve sometimes complex or sensitive customer issues.
• Cultivate an engaged and enthusiastic team through effective coaching on proper behaviors, sales techniques, service expectations, and compliance guidelines, while modeling the same.
• Ensure the audit/compliance procedures of the center are followed, while maintaining the highest level of customer service.
• Avoidance of regulatory compliance and training specific to sales and service responsibilities for you and your associates.
• Ensure that security measures are adhered to regarding opening and closing procedures within the bank.
• Represent oneself and the bank in a positive, courteous, friendly, and professional manner.
• Supervise and manage a team, including coaching, counseling, scheduling, training, approving transactions, coordinating job duties, reviewing time cards, preparing and conducting performance evaluations.

Requirements

• Minimum of three years successful sales experience in an incentive-driven or relational selling environment; demonstrated performance in meeting and exceeding goals.
• Previous banking experience is preferred.
• Supervisory abilities, including: leadership skills, sound decision making, the ability to motivate others, and the capability to address conflict in a positive and productive manner.
• Proven ability to proactively and effectively participate in a sales program, as well as meet or exceed expectations for the sales and referral activities established for this position.
• Availability to work weekends and/or extended hours as required.
• Proficient with all Microsoft applications (Word, Outlook, Excel etc.).
• Must have a current Notary or be willing to become one (pursue application, bond and notary seal).

Preferred Skills

• Extensive knowledge and familiarity of banking products and services.
• Bilingual (fluent verbal and written English/Spanish) skills.
• Sales management experience within a retail banking environment.