Assistant Banking Center Manager - SB The Woodlands, TX

External Applicants: Apply through Prosperity Bank's Career Center at prosperitybankusa.com/Careers. Internal Applicants: Apply via the internal Talent - Career Center in ADP.

About the role

The Assistant Banking Center Manager ensures branch goals are met by delivering excellent customer service in a team-oriented environment. Responsibilities include opening new accounts, assisting customers and lenders, and providing operational support to the Banking Center Manager. This role also manages branch operations in the absence of the Banking Center Manager.

Responsibilities

• Promote and cross-sell the Bank’s products and services to meet customers' financial needs.
• Perform banking center activities such as opening new accounts, safe deposit duties, stop payment requests, check reconciliation, and wire transfer requests.
• Monitor cash limits for tellers, vault, ATM, and total office.
• Ensure timely and accurate completion of MIL and CTR reporting, and transmission to the Compliance Department.
• Balance ATM and maintain proper cash supply within limits.
• Review and monitor deposit account exceptions, ensuring timely resolution.
• Participate in branch audits on an established schedule.
• Review NSF and overdraft reports for assigned customer portfolios; approve or decline exceptions within approved limits.
• Maintain strong knowledge of the financial industry and support staff development.
• Process moderately complex customer transactions, problems, or inquiries, and assume responsibility in the absence of the Banking Center Manager.
• Ensure exceptions are maintained at less than 30 days.
• Comply with all BSA/AML/CFT and Sanctions requirements, including timely completion of assigned training.

Secondary Duties

• Approve teller sheets to ensure balancing, reporting, and cash limits are within approved limits.
• Perform alarm testing and 911 testing in accordance with established guidelines.
• Provide leadership, training, and support to staff; lead team meetings.
• Approve timecards by payroll deadlines.
• Perform other duties as assigned by management.

Performance Measurements

• Efficient and effective delivery of banking center services in accordance with Bank policies and standards.
• Maintain or expand current customer accounts and solicit new ones.
• Build and maintain good business relationships with customers, resolving questions and problems promptly.
• Ensure banking center personnel are well-trained, efficient, and their activities well-coordinated.
• Prepare accurate and timely reports and records.
• Keep management informed of area activities and significant problems; provide suggestions for improved efficiency or effectiveness.
• Maintain good working relationships with banking center personnel and provide assistance as needed.

Supervisory Responsibilities

The Assistant Banking Center Manager supervises retail staff in the absence of the Banking Center Manager and provides leadership, training, and support to less experienced staff members.

Requirements

• Associate degree in business or a related field, or an equivalent combination of training and work experience.
• Minimum three years’ related experience in a financial institution, with at least two years of supervisory experience.

Skills

• Strong interpersonal, leadership, and supervisory skills.
• Well-organized with attention to detail.
• Ability to operate related computer applications and business equipment.
• Ability to maintain an effective and efficient workflow.
• Thorough knowledge of Bank services and products.
• Understanding of related legal and regulatory requirements.
• Familiarity with branch functions, policies, and procedures.