Assistant BankCentre Leader

Objectives of this Role

• Oversee the daily operations of the BankCentre.
• Supervise Retail Team to ensure compliance and accuracy while providing excellent customer service.
• Mentor Retail team in such a way as to encourage self-starters and accountability.
• Assist in establishing key initiatives and develop tactics to achieve bank-wide goals.
• Make decisions relating to Bank Policies and Procedures that minimize risk while ensuring customer satisfaction.
• Model relationship building and provide positive reinforcement to branch staff.
• Contribute to the branch’s overall growth and attainment of its deposit and loan goals.
• Provide a work environment that is conducive to self-improvement, increased productivity, and growth.

Responsibilities

• Manage BankCentre and Employees.
• Develop new sales tactics and ideas in order to achieve initiatives and goals in accordance with Bank strategic plan.
• Monitor and track weekly/monthly/annual goals for each team member.
• Conduct daily/weekly meetings to update team members with any new product/procedure information and to ensure that any concerns or issues have been addressed.
• Coach and develop team members for career path.
• Make recommendations for the development of processes and procedures.
• Assist BCL I in the measurement and monitoring of income and expense in alignment with budget goals.
• Monitor and complete reports as necessary for effective management of team.
• Develop business to meet BankCentre deposit and loan goals.
• Assist in overall effective operation of the BankCentre location.
• Observe and prioritize daily work to ensure accuracy.
• Ensure team members understand and adhere to bank policies and procedures.
• Perform Audit & Compliance functions as necessary.
• Make recommendations on staffing needs.
• Perform Banker and Teller Functions as needed.
• Resolution of customer inquiries and complaints.
• Communicate with and respond to customers in person, by phone, mail, or email.
• Develop a comprehensive knowledge of company services, products, and operations.
• Research information needed to answer customers’ questions and concerns.
• Resolve difficulties with dissatisfied customers and make quick decisions about the legitimacy of complaints.

Skills and Qualifications

• Associates degree in business preferred.
• 3 years banking experience required.
• Basic math and computer skills.
• Cash-handling experience.
• Excellent communication, customer service, and time management skills.
• Ability to pass a background check.
• Strong dedication to accuracy and efficiency.

Competencies

• Customer Centric Focus
• Diversity and Inclusion
• Act with Integrity
• Collaboration and Teamwork
• Results Oriented/Execution
• Business Acumen

Leadership Competencies

• Building Effective Teams
• Empowerment
• Create Vision and Alignment
• Reward and Recognize Employees

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• While performing the duties of this job, the employee is regularly required to talk or hear.
• This is largely a sedentary role; however, some filing is required.
• This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.