Assistant Bank Manager - Dual Locations (45109)

HOW YOU'LL CONNECT

Assists in leading and managing a team that consistently delivers the Landmark National Bank promise that Everyone starts as a customer and leaves as a friend. Models exceptional customer service and applies a high level of knowledge of all bank products and services to support associates in meeting current and prospective customer needs. Builds and maintains relationships with new and existing customers. Accountable for efficient, safe, and confidential service to customers and enforces all compliance requirements and procedures. Models Landmark National Bank core values. Supervises, trains, coaches, and develops team to advance individual, team, and bank success. Coordinates daily operations of the retail team to ensure adequate staffing, efficient operations, and responsive customer service. Provides essential review and recommendations to improve retail operations.

WHAT YOU'LL DO

• Provide excellent customer service by modeling the Landmark National Bank promise that*Everyone starts as a customer and leaves as a friend*, which includes training, coaching, and developing your team in assessing and addressing customer needs.
• Advance customer and bank success by utilizing a high level of knowledge of all bank products and services to support your team in connecting current and prospective customers to Landmark National Bank products and services.
• Build and maintain relationships with all customers, your team, and community partners.
• Cook up the daily operations of the retail team, including scheduling, resolving procedural and processing issues, and addressing elevated customer questions and concerns.
• Ensure compliance with internal controls, operational procedures, and risk management policies, including regular audits.
• Evaluate current practices, procedures, operations, and equipment for areas of improvement, recommending changes, and implementing changes when approved.
• Accountable for maintaining and balancing proper cash drawer levels and vault balancing.
• Supervise, train, coach, and develop your team of associates, including utilizing the Quarterly Job Progress Plan and other performance development processes and reviews.
• Manage your own professional improvement through the utilization of the Quarterly Job Progress Plan and consistently meet Minimum, Target and Optimum levels of performance.
• Absorb assistance in utilizing the prescribed hiring process to select team members.
• Engage in Landmark National Bank Culture initiatives and team success activities, including Daily Huddles, Weekly Rally Meetings, and Hoopla events.
• Represent the bank well in the community.
• Perform other duties and projects as assigned.