Assistant Bakery General Manager

At SusieCakes, we make old-fashioned, sentimental dessert favorites – just like you may remember from your childhood! Our bakeries are filled with the delicious tastes and sweet smells of cakes, cupcakes, cookies, pies, and bars- all baked from scratch, on-site daily, using the freshest and finest ingredients. Our signature Celebration Cake is a birthday staple on tens of thousands of tables. Our bakeries mix the nostalgia of the past with the warmth and feel of a modern, neighborhood bakery. “Connecting through Celebration” is our purpose and what we strive for every day with our team members, our guests and our community. Our bakeries are lively and bustling with genuinely friendly people who have the “hospitality gene.” They understand the importance of what they do every day and are empowered to make days better. Their connections to our guests and to each other are what separates SusieCakes from other bakeries. The Assistant General Manager (AGM) position is a manager in training role. They inspire, train, and support the guest service team. Additionally, they support the General Manager with the guest service needs for multiple locations. BENEFITS & PERKS: Flexible work scheduleFree non-slip shoes (annually!)Birthday month PTO with complimentary cakeCompany holidays off (Thanksgiving, December 25th-27th, and New Year’s Day)Medical, dental, vision insuranceVacation, 401k, FSAPet rescue reimbursement and pet insuranceFlexible return to work schedule for maternity leaveGenerous discounts to all our delicious desserts! LEADERSHIP ATTRIBUTES Creates a fun, lively and celebratory environmentPossesses and demonstrates a “One team, One goal” philosophyWorks in an organized, deliberate and fast-paced mannerPossesses a small business owner mentality and thrives in an entrepreneurial environmentWorks with Market Leader and General Manager to develop achievable objectives and a plan to improve the bakery success metrics PHYSICAL REQUIREMENTS: Frequent walking, kneeling, bending and reaching overheadAble to stand for extended periods of timeMust be able to lift, move and carry up to 50 pounds QUALIFICATIONS: Two years of managerial/leadership experience in the luxury, hospitality, food service and/or retail industriesExcellent verbal and written communication skillsExceptional interpersonal and team building skillsAbility to train, coach, and counsel team membersExposure to financial and operational accountabilitiesAbility to work in multiple regional locationsAbility to adapt to a flexible schedule according to business needsMust have reliable transportation EDUCATION: Associates or Bachelors degree with a focus in Business or Hospitality preferredHigh school diploma or GED required PHYSICAL REQUIREMENTS: Frequent walking, kneeling, bending and reaching overheadAble to stand for extended periods of timeMust be able to lift, move and carry up to 50 pounds LANGUAGE SKILLS: Must be able to speak, read, and write English OTHER: Ability to work flexible hours, including weekends and holidays47.5 hour anticipated work schedule average per week We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws.