Assistant Agent – Luxury Concierge & AI Operations

About the role

Location: San Antonio, TX Hybrid. Experience: 1-2 years. Job ID: AV29087.

Job Summary: We are looking for an Assistant Agent with experience in luxury hospitality, concierge, VIP customer service, premium travel, or Customer Experience/QA. You will support VIP clients, review AI interactions, and provide feedback to improve an AI-powered luxury concierge service.

Responsibilities

• Handle complex VIP requests through phone and live chat.
• Review AI conversations for accuracy, tone, and service quality.
• Identify service gaps and provide feedback to product/engineering teams.
• Use CRM, chat, and other technology tools.

Requirements

• 1-2 years of relevant customer service, luxury hospitality, concierge, or QA experience.
• Excellent communication and interpersonal skills.
• Strong empathy, attention to detail, and emotional intelligence.
• Comfortable learning and using technology/AI tools.