Assistant Accounts Officer

As a Teller at Capital, you are the face of the credit union. It's more than just processing financial transactions—it's building lasting relationships with members and providing exceptional service.

Responsibilities

• Process financial transactions accurately and efficiently, including deposits, withdrawals, loan payments, and cashier’s checks.
• Provide friendly, professional, and knowledgeable service to members, addressing their needs and answering questions.
• Identify opportunities to cross-sell credit union products and services, such as accounts, loans, and credit cards.
• Maintain a balanced cash drawer and adhere to security and compliance procedures.
• Resolve member concerns or escalate issues to the appropriate team when necessary.
• Promote a positive and welcoming environment for members and colleagues.

Requirements

• High school diploma or equivalent required; some college or financial services experience preferred.
• Previous cash handling or customer service experience in a retail, banking, or credit union environment.
• Strong communication and interpersonal skills, with a focus on building rapport with members.
• Ability to work in a fast-paced environment while maintaining accuracy and attention to detail.
• Basic math skills and proficiency with computer systems and financial software.
• Commitment to upholding the credit union’s mission and values.

Skills

• Customer service excellence
• Cash handling and transaction processing
• Sales and relationship-building
• Problem-solving and conflict resolution
• Time management and multitasking