Assistant Account Manager, Commercial Lines

About Hub

HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world's largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected through unrelenting advocacy and tailored insurance solutions that put our clients in control.

The growing team of professionals across North America represents a broad, deep, and one-of-a-kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

Job Summary

The Assistant Account Manager provides a high level of support in obtaining, maintaining, expanding, and servicing commercial lines accounts. This position assists with certificates of insurance, policy changes, gathering renewal information, preparing client presentations, general account assistance, and other special projects. This position will require meeting daily production standards, goals, and service commitments.

Duties & Responsibilities

• Assists the Account Management team with all aspects of the account-service process.
• Responds to policy inquiries via phone and email.
• May field phone calls from insureds regarding questions about their coverage, changes, additions, payments, cancellations, etc.
• Responsible for service work as needed on a daily basis, including but not limited to the following: certificates of insurance, policy changes, and client payments.
• Participates in the renewal preparation process, including generating renewal updates on accounts.
• Assists with marketing clients to carriers.
• Assists with coordinating premium financing and the collection of premiums.
• Checks policies/endorsements and audits for accuracy.
• Prepares quotes and proposals.
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations.
• Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
• Performs other duties and projects as assigned.

Qualifications

• High School / GED
• 1-2 years insurance industry experience or equivalent combination of education & experience
• Property & Causality License required
• Knowledge / Skills / Abilities:
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages.
• Ability to effectively and professionally communicate orally and in writing with internal and external customers.
• Ability to efficiently gather pertinent information and facts, analyze and solve problems timely and thoroughly.
• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.
• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.
• Computer skills: proficiency with Microsoft Office Suite and Outlook.
• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Desire to learn and grow within the insurance industry.

Why Choose HUB?

• We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success.
• We believe in investing in the future of our employees and provide continuous opportunities for growth and development.
• We foster an entrepreneurial culture that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
• We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolve as your needs change over time.
• We are the perfect fit for those seeking a progressive work environment at a rapidly growing organization, with a desire to help others protect their future, an entrepreneurial spirit, and a focus on learning and development to enhance industry knowledge and expertise.
• We believe in integrity and building success by developing relationships with others.

Department

Account Management & Service

Required Experience

• 1-2 years of relevant experience

Required Travel

• No Travel Required

Required Education

• High school or equivalent

WHY CHOOSE HUB?:

• We offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success.
• We believe in investing in the future of our employees and provide continuous opportunities for growth and development.
• We foster an entrepreneurial culture that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients.
• We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet evolve as your needs change over time.
• We are the perfect fit for those seeking a progressive work environment at a rapidly growing organization, with a desire to help others protect their future, an entrepreneurial spirit, and a focus on learning and development to enhance industry knowledge and expertise.
• We believe in integrity and building success by developing relationships with others.

Department

Account Management & Service

Required Experience

• 1-2 years of relevant experience

Required Travel

• No Travel Required

Required Education

• High school or equivalent

EEOAA Policy

• EEOAA Policy

E-Verify Program

• We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 or USRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.

Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado, California and Washington states

• The expected salary range for this position is $28 to $34/hr and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.

Benefits

• Comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.