Assistance Restaurant Manager - The Pier

About the Role

Join our team at The Pier in Harbor Springs as an Assistant Restaurant Manager. In this role, you will assist the General Manager in overseeing daily operations, ensuring high culinary, service, and sanitation standards while delivering an excellent guest experience.

Responsibilities

• Assist in hiring and training restaurant staff.
• Organize and oversee staff schedules.
• Conduct or assist in timely and constructive performance evaluations.
• Assist in the discipline and termination of employees in accordance with restaurant policy.
• Oversee food preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
• Ensure customer satisfaction with all aspects of the restaurant and dining experience.
• Handle customer complaints, resolving issues diplomatically and courteously.
• Ensure compliance with alcoholic beverage regulations.
• Assist in maintaining proper food and beverage costs.
• Conduct daily inspections of the restaurant and equipment for compliance with health and safety standards.
• Evaluate restaurant equipment for repairs and maintenance needs and schedule service.
• Attend meetings to develop appetizing menus and build regional market share.
• Create and implement strategies to boost sales, including promotions, events, and partnerships.
• Work directly with the Sales and Marketing team to drive and execute marketing plans.
• Maintain sales records and track cash receipts.
• Prepare and submit operations reports and other documentation as requested.
• Perform opening and closing duties as scheduled.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Previous restaurant supervisory experience required; management experience preferred.

Skills & Abilities

• Strong supervisory and leadership skills.
• Excellent interpersonal skills; able to communicate well with customers and staff.
• Excellent time management and organizational skills; attention to detail.
• Familiarity with food handling, safety, and other restaurant guidelines.
• Proficient with Microsoft Office Suite (Excel, Outlook, etc.).
• Must be able to work weekends and holidays.

Physical Requirements

• Ability to traverse all parts of the restaurant quickly.
• Prolonged periods of standing and/or sitting to work at a computer.
• Must be able to lift up to 30 pounds.

Benefits

• Medical, Dental, and Vision insurance.
• Company-paid Life and Short-Term Disability Insurance.
• Paid Time Off.
• Flexible Holiday Schedule.
• Employee Discounts.
• 401K with Company Match.