Assistance Payments Worker 8-11 - Wayne County

About the role

The role of the Eligibility Specialist is to strengthen Michigan families by ensuring that each person/family that applies for public assistance receives the type and level of assistance they are eligible for, assessing needs and providing appropriate information and referrals, providing families with information about the expectations and goals of the Michigan Department of Health and Human Services (MDHHS), and encouraging and guiding families in their efforts to become self‑supporting. MDHHS is committed to providing opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self‑sufficient, and to ensuring a diverse workforce where all employees are treated with dignity, respect, and fairness.

Responsibilities

• Ensure each applicant receives the correct type and level of public assistance they are eligible for.
• Assess the needs of each person/family and provide appropriate information, making referrals or contacts to relevant persons/agencies.
• Provide families with information about MDHHS expectations and goals.
• Encourage and guide families toward self‑sufficiency.

Benefits

• State‑provided computer for performing work duties.
• Phone may be provided for necessary communications.

Pay

Pay negotiations within the classification pay range will be considered based on current employment earnings and/or relevant position‑specific experience.

Schedule

The position may be performed remotely or in a hybrid arrangement. New staff are required to work on‑site in the office for at least six months; remote work eligibility thereafter depends on operational needs and supervisor approval. Employees working remotely must provide their own secure workspace, high‑speed internet (≥25 Mbps download, ≥5 Mbps upload), suitable lighting, furniture, and utilities.