Assigned Risk Trainee

Essential Duties and Responsibilities

• Learn and develop skills and competencies from performance of assigned duties.
• Learn and develop skills and competencies in the use of systems, software, and programs.
• Provide customer service and support to agency and policyholder customers as specified by Workers’ Compensation Assigned Risk Plan.
• Research and analyze information within the assigned areas.
• Maintain good company relationships.
• Policy Management/Audit - Compose written responses to policyholder/agent requests, complaints and disputes with rational and relevant information in an effort to resolve and educate the employer and/or agent. Complete thorough underwriting review of the business risk and exposures to verify consistency and accuracy of the reported information to classify and develop payroll to compute adequate premium. Manage and complete policy processing including policy issuance, quotes, endorsements, cancellations, reinstatements, compliance, certificates and final premium audits in accordance with the Performance Standards following Manual rules and state regulations. Evaluate incoming correspondence and process appropriate policy changes based on underwriting judgment, Plan and Manual rules, and state regulations.
• Billing & Collections - Answer telephone inquiries from agents and policyholders regarding invoices and billing transactions. Contact customers with outstanding amounts due by telephone and written correspondence to request payment or make payment arrangements. Reconcile accounts to clarify billing transactions and cash applications in order to provide customers with up-to-date account information/history. Approve and document payment arrangements with customers on audit balances per guidelines. Process pay by phone transactions to expedite posting of cash to insured’s policy. Process and document any manual billing exceptions.
• Agency Maintenance - Respond to agency inquiries regarding commission’s statements, payments and licensing requirements. Provide and explain state approved producer fee scales and Plan rules for computing producer fees. Research and validate active agency license information to determine if the agency is eligible to receive commission payments at new and renewal policy issuance. Reconcile agency commission accounts including updating and correcting commission adjustments upon retro adjustments, mergers or acquisitions and provide agents with up-to-date account information/history. Verify the accurate calculation and payment of producer’s fees.

Qualifications

• Relevant combination of education and experience may be considered in lieu of degree.
• Education Required: High school diploma or G.E.D. with relevant course work (minimum 30 credit hours) in insurance, finance, business or a related field. Combinations of education and experience may be considered in lieu of credit hours.
• Experience Required: With proper education and willingness to complete the Assigned Risk trainee program, no experience is required.