Assets & Operations Coordinator, North America

About the role

The Field Operations team at DICE ensures that the market-leading standards DICE sets in product design are replicated in the dynamic, real-world environment of live events. This hybrid role combines device operations and fulfillment logistics with on-site event support.

Responsibilities

• Own the accuracy and integrity of device/asset data across our systems.
• Manage end-to-end device fulfillment for North American partners, including request, prep, delivery, deployment, return and reconciliation, while coordinating orders, inventory and logistics.
• Work with local teams and partners on requests, timelines and deliveries, proactively following up.
• Maintain trackers and documentation for clear inventory and fulfillment visibility.
• Identify, investigate and document discrepancies across inventory, databases and physical assets.
• Provide first-tier technical support and troubleshooting for North American devices.
• Work with vendor partners to coordinate fulfilment and resolve issues.
• Spot inefficiencies, recurring issues and risks early using data and operational insight.
• Own technical problems through to resolution rather than just escalating.
• Share ideas and best practices to support continuous improvement.
• Support client onboardings and live events on-site across North America, helping with device setup and troubleshooting.
• Stay calm and solutions-focused with partners and fans, especially under pressure.
• Work with Field Operations and local teams to ensure smooth event execution.
• Approximately 30% of your time involves on-site event support and prep, including weekend on-call.

Requirements

• Detail-oriented and organized, with pride in accurate, reliable systems.
• Proactive and process-driven, with genuine curiosity about how things work.
• A collaborative communicator who values shared accountability.
• Calm and composed under pressure.
• Certain and owning decisions within your remit and resolving problems.
• Curious about technology and comfortable troubleshooting.

Skills & Experience

• Strong experience with databases, inventory systems or spreadsheets, with high accuracy.
• Strong analytical skills, spotting patterns, discrepancies and improvement opportunities.
• Quick, rational thinking under pressure.
• Excellent written and verbal communication.
• Solid understanding of Android, iOS, Windows and web environments; quick to learn new tools.
• Professional and confident representing the team externally.

Benefits

In compliance with the New York Pay Transparency Law, the salary range for this position is $60,000 to $65,000. We note the salary information as a general guideline only, as actual compensation may vary from the posting based on location. We will consider various factors to determine the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

Hybrid Working

We recognise the benefits of hybrid working, and want to create the best balance to ensure we can continue working together effectively. For our New York team, we have a hybrid work policy of three days in the office and two days from anywhere. You can chat about your specific team's days and expectations during the interview process.