Resource & Operations Coordinator

About the role

The Resource & Operations Coordinator supports the administrative, operational, and resource navigation functions of the assigned AAFSC office(s). This position requires someone who can provide excellent customer service, as they will often serve as the first point of contact for visitors, program participants, community members, and partners. This is a dynamic role that requires a highly organized, reliable, and adaptable professional who can effectively balance operational responsibilities with direct community support.

Responsibilities

• Greet program participants and screen visitors to our office(s). Ensure access and security protocols are maintained. Contribute to maintaining a safe and secure working environment for our staff and program participants.
• Serve as on-site point person for any maintenance and supply requests; work with the Director of Operations to fulfill them.
• Assist other program staff with setup and breakdown/cleanup after classes and events.
• Cook up scheduling of conference and activity rooms.
• Support Operations Department functions, including building safety planning, ID cards, IT setup and distribution, recordkeeping, posting of required notices, obtaining permits for community events.
• Suggest updates or refinements to current operational procedures based on experience and observations in the role.
• Participate in AAFSC meetings and trainings, as required, some of which may be off-site.
• Be able to work occasional evenings and weekends to support AAFSC programming and events.
• Conduct screenings and assessments to identify client needs and available resources.
• Provide information and referrals to AAFSC programs and external community resources, including public benefits, healthcare, housing, food assistance, legal services, workforce development, and other support services.
• Guide clients in navigating systems such as Access HRA, SNAP, Medicaid, Cash Assistance, Fair Fares, HEAP, IDNYC, NYC Care, and other city and state programs.
• Aid clients with benefit applications, renewals, and documentation requirements, as needed.
• Provide interpretation and translation support for community members with limited English proficiency.
• Advocate for clients and help resolve barriers to accessing services and benefits.
• Maintain accurate records of client interactions, referrals, and services provided.
• Participate in community outreach activities, workshops, and resource fairs.
• Participate in AAFSC meetings and internal and external trainings.
• Remain updated on technical and professional knowledge by attending educational workshops, joining professional associations, building networks with fellow professionals, and reviewing of industry publications.
• Perform other duties assigned by Leadership.

Requirements

• Arabic or Spanish language skills strongly preferred.
• High school diploma or equivalent required; Associate's or Bachelor's degree in Human Services, Social Work, Public Administration, or a related field preferred.
• Strong verbal and written communication skills in English.
• Able to travel between AAFSC locations across New York City, as needed.
• Knowledge of New York City public benefits, community resources, and government service systems preferred.
• Experience providing resource navigation, referrals, benefits assistance, customer service, or community-based services preferred.
• Excellent organizational, time-management, follow-up, and administrative skills with attention to detail. Comfort with effectively multi-tasking in a quick-paced environment.
• Previous office management, administrative, customer service, or related experience preferred.
• Knowledge of and experience with office management responsibilities, systems and procedures.
• Proficient in the suite of MS Office software products, especially Word, Excel and Outlook.
• Must be able to lift or carry items weighing on average 35 pounds on a regular basis.
• Self-starter with the ability to work independently, and as a part of a team, in a fast-paced deadline-driven environment.

Qualifications

• U.S. Work Authorization required.