Asset Servicing Analyst
About the role
The role is Asset Servicing Client Service. The role is responsible for being the single point of contact for internal and external clients in relation to any asset servicing queries. They work with internal/external parties to investigate each query and provide an answer within the agreed Service Level Agreement (SLA). They are expected to ensure timely and appropriate levels of escalation for client-impacted issues. They work closely with operations teams to ensure accuracy and completeness of corporate action processing, provide guidance and training where needed. They should be able to identify themes in relation to queries, investigate each theme with a view to reducing the number of queries received and identify any control gaps for necessary platform enhancements. They are expected to identify process improvements, analyze the impact the changes bring, and provide training to the respective processing team. This includes getting involved in projects/initiatives globally and locally, to provide new services to clients, achieve efficiency/cost reduction and mitigate operational risk.
Responsibilities
- Be the single point of contact for internal and external clients in relation to any asset servicing queries
- Investigate each query with internal/external parties and provide an answer within the agreed SLA
- Ensure timely and appropriate levels of escalation for client-impacted issues
- Work closely with operations teams to ensure accuracy and completeness of corporate action processing
- Provide guidance and training where needed
- Identify themes in relation to queries, investigate each theme with a view to reducing the number of queries received
- Identify control gaps for necessary platform enhancements
- Identify process improvements, analyze the impact the changes bring, and provide training to the respective processing team
- Get involved in projects/initiatives globally and locally, to provide new services to clients, achieve efficiency/cost reduction and mitigate operational risk