Asset Protection Supervisor, Seattle

About the Role

The Hermès Seattle Boutique’s Asset Protection Department safeguards employees, premises, and product. Reporting to the Area Asset Protection Manager, the Asset Protection Supervisor enforces protection of company interests—including merchandise, money, equipment, supplies, fixtures, personnel, and customers—through training, audits, investigations, and partnerships with internal and external stakeholders.

Responsibilities

• AP Associate training, coaching and supervision.
• Ensuring APA compliance and education (AP Awareness).
• Violation and incident reporting.
• Conducting audits, maintaining proper records, and providing accurate documentation of results.
• Investigation and follow‑up; supporting the APM in external and internal investigations.
• Routine facility inspections to maintain physical security and protect assets.
• Safety inspections and communication of hazards to local management.
• Controlling access of associates and visitors to ensure physical security.
• Participation in damage meetings with APM and OPS Director.
• Maintenance of all AP‑related equipment (radios, cyberkey, CCTV, Protex, etc.).
• POS procedure non‑compliance reporting to APM and enforcement of policies and procedures.
• Reporting operational issues that could result in loss (chargeback inquiries, operational shrink at POS).
• Monthly touch‑base with APM and APAs to review training and outstanding concerns.
• Monthly maintenance of all AP‑related documents.
• Reporting theft to APM and coordinating with local law enforcement.
• Daily review of Cegid reports (negatives, voids, returns, quota items) with APM.
• Supervision of all off‑site sales – public and employee.
• Partnership with floor management in the absence of APM.
• Key audits and management.
• Review of safe logs.

Supervisory Responsibilities

• Daily training and coaching of AP associates to ensure awareness and professional presentation.
• Delegation of daily AP work (floor coverage, post assignments, truck, lunches, cash drops, audits).
• Review of daily APA work (bag checks, sign‑in sheet accuracy, floor count accuracy, audits).
• Biweekly security walk of the store with follow‑up to weekly AP walks.
• Monthly scheduling.
• Supervision of APA paid‑time‑off.
• AP education for the store team during daily and weekly meetings (public speaking in group settings).

Requirements

• 1–2 years Asset Protection, retail, or managerial experience (preferred).
• 8‑hour Pre‑Assignment and 16‑hour On‑The‑Job certificates; Security License required in NYC.
• Strong written and verbal communication skills.
• Problem‑solving and decision‑making abilities.
• Ability to stand for extended periods, move merchandise, and lift 0–25 lb without assistance.
• Ability to operate all equipment necessary to perform the job.
• Regular in‑person work at a company‑designated location (essential function).

Skills

• Adaptability
• Credibility and trust
• Service orientation
• Results‑driven mindset
• Effective public speaking and group training

Pay

The range for this position is $29.00 – $33.00 per hour. Actual rates are determined based on the job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance.
• Medical, dental, vision, life insurance, and disability coverage.
• Paid time off: 15 days annual vacation, 11 company holidays, 3 floating holidays, 2 wellbeing days, plus sick & safe time.
• Paid parental leave and transition time.
• 401(k) and Roth retirement plan with company matching and profit sharing.
• Voluntary benefits such as flexible spending accounts, fitness reimbursement, and voluntary life insurance.
• Product discount and Employee Assistance Program resources.
• Access to Calm App, Health Advocate, Family Building Support, and more.