Asset Protection Specialist (Full Time)

At Green Thumb Industries and RISE Dispensaries, we believe the first impression is everything and that starts with you. As an Asset Protection Specialist (APS), you’re the warm, welcoming face of the dispensary and a key part of creating an elevated, friendly, concierge-style experience for our guests. This role blends hospitality, customer service, and safety leadership to enhance both the customer journey and team member experience.

Responsibilities

• Welcoming & Check-In Experience
  • Greet all visitors with warmth and positivity.
  • Manage check-in with professionalism and efficiency while upholding compliance standards.
  • Set the “RISE Vibe” from the moment customers enter.
  • Provide basic concierge-level support: answering common questions and directing traffic.
• Safety, Security & Support
  • Serve as a visible, approachable, and responsive presence to deter incidents and ensure calm and order.
  • Monitor store entry/exit, site perimeters, and other areas to ensure safety, comfort, and compliance.
  • De-escalate situations with empathy, tact, and clear communication.
  • Support team members and store operations in safety, cleanliness, compliance, and guest flow by escorting customers and remaining alert and mobile.
  • Report and respond urgently to safety, security, or compliance incidents.
  • Support emergency procedures, including fire, evacuation, or weather response.
  • Conduct visual inspections and checks per SOPs to maintain a secure and hazard-free environment.
• Cross-Functional Collaboration
  • Foster strong relationships and mutual trust with store teams, leadership, and customers.
  • Share insights on guest interactions, safety concerns, and security risks with transparency and discretion.
  • Support training of new APS team members to model warm, professional, and compliant behavior.
• Other duties as assigned.

Requirements

• At least one year of customer-facing or concierge experience strongly preferred.
• Familiarity with POS systems and/or compliance technology preferred.
• Security, military, or law enforcement experience is a plus when paired with a strong commitment to guest-first, hospitality-focused service.
• Ability to work a schedule inclusive of varying shifts (mornings, days, nights, and weekends) to meet business needs.
• Reliable, responsible, and dependable attendance.
• Must pass all required background checks, including state-specific cannabis employment requirements.
• Possess valid driver’s license or state ID.
• Must be 21 years or older and meet all state-specific cannabis employment requirements.
• Must remain compliant with all legal or company regulations for working in the cannabis industry.

Additional Requirements

• Ability to perform the following tasks for prolonged periods (up to the duration of a scheduled shift or workday):
  • Remain alert and responsive during extended periods.
  • Move about the dispensary to fulfill work assignments and assist customers in various locations.
  • Remain in a stationary position if required.
  • Converse and communicate with individuals and groups directly.
  • Operate point of sale systems, computers, and office productivity machinery.
  • Inspect and receive detailed information (e.g., dates of birth, order information, inquiries).
  • Move inventory and materials weighing up to 30 pounds independently.
  • Position self to move inventory and materials in storage areas.
  • Stand or walk for extended periods, both indoors and outdoors.
• Maintain a visible and mobile presence throughout the shift; this is not a desk job.

Skills

• Friendly, professional demeanor with excellent interpersonal skills.
• Ability to remain calm and empathetic in stressful situations.
• Excellent customer service skills.
• Ability to establish and maintain effective working relationships.
• Strong listening and communication skills (verbal and written).
• Understanding of applicable cannabis laws, safety regulations, local municipal codes, and standard operating procedures.
• Ability to follow instructions and incorporate constructive criticism.
• High level of professionalism and integrity, including handling confidential information and complying with HIPAA requirements.

Working Conditions

• Engaging, fast-paced, patient- and customer-facing retail environment.
• Outdoor duties in varying weather conditions may be required.
• Exposure to cannabis and/or allergens that might be present in the environment.

Pay

Green Thumb Pay Range: $20—$21 USD. Positions may be eligible for a discretionary annual incentive program driven by organization and individual performance.