Asset Protection Specialist

Overview

The Asset Protection Specialist plays a key role in creating a safe, secure, and welcoming environment for Wayfair associates, customers, and visitors. They greet visitors, employees, and vendors with professionalism, oversee security systems, respond to incidents, and implement safety protocols.

Responsibilities

• Welcome & Protect: Greet visitors, employees, and vendors with professionalism while maintaining a secure and friendly store atmosphere.
• Monitor & Respond: Oversee security systems (CCTV, access control, alarms), respond swiftly to incidents, and take action to minimize risk.
• Demonstrate Reliability: Maintain consistent attendance and punctuality. Communicate proactively to ensure uninterrupted coverage.
• Stay Vigilant: Identify risks early and take initiative to prevent incidents. Keep detailed records of observations, events, and interventions.
• Implement Safety Protocols: Apply knowledge of emergency response procedures, access control systems, and safety regulations to protect people and property.
• Support Incident Management: Assist with investigations, support safety audits, and respond calmly during emergencies or disruptions.
• Communicate with Discretion: Handle sensitive situations with professionalism, confidentiality, and empathy while maintaining trust and neutrality.
• Maintain Operational Integrity: Help monitor inventory movement, support shrink reduction efforts, and report compliance concerns when needed.
• Collaborate Across Teams: Partner with store leaders and the Asset Protection Manager to support training, safety initiatives, and process improvement.
• Adapt Under Pressure: Stay calm and composed during rapidly changing or high-stakes situations, always prioritizing safety and support.
• Operate as “One Team”: Support Wayfair’s total store goals by cross-training across key store functions, including sales and back-of-house operations. You'll flex where needed to support customers, teammates, store needs and peak business periods.

Requirements

• Asset Protection Experience: 1+ year in asset protection, security, or a similar role. Experience with access control systems or CCTV is a plus.
• Educational Background: High school diploma or equivalent is required.
• Schedule Flexibility: Willingness to work nights, weekends, and holidays based on store needs.
• Customer-Facing Confidence: 1+ year of experience in a retail or customer service environment is preferred.
• Physical Stamina: Ability to stand and walk for extended periods and lift up to 50 lbs unassisted.
• Tech Proficiency: Comfortable using Google Workspace (Sheets, Gmail, Docs) and able to quickly learn new security and operational systems.
• Detail-Oriented Judgment: Strong professionalism, organization, and sound discretion in sensitive or confidential situations.
• Effective Communication: Clear and confident verbal and written skills to document incidents and engage with others professionally.
• Strong Time Management: Proven ability to prioritize, multitask, and stay focused in a fast-paced environment with evolving demands.

Qualifications

• High school diploma or equivalent is required.
• Ability to lift up to 50 lbs independently on a regular basis.
• Comfortable using Google Workspace (Sheets, Gmail, Docs).
• Experience with access control systems or CCTV is a plus.

Skills

• Asset Protection Experience
• Customer-Facing Confidence
• Physical Stamina
• Tech Proficiency
• Detail-Oriented Judgment
• Effective Communication
• Strong Time Management

Benefits

• Competitive Pay: Earn competitive compensation with regular opportunities for performance-based increases.
• Career Growth: Access professional development and advancement opportunities to help you grow with us.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage starts on your first day.
• Time to Recharge: Start accruing paid time off immediately because work-life balance matters.
• 401(k) with Company Match: We’ll match up to 4% to help you plan for your future.
• Tuition Reimbursement: Eligible after 6 months of employment learn, grow, and get support along the way.
• Wayfair Employee Discount: Generous employee discount of up to 30%+, although discounts will vary by product type. Plus, get 10% off at our in-store restaurant.
• Parental Leave Options: Choose from paid and unpaid leave plans to support your growing family.

Additional Physical and Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis. Some projects may involve heavier items, which must be managed with proper assistance or equipment.
• Vision Requirements: Includes close, distance, color, and peripheral vision; depth perception and the ability to adjust focus.
• Temperature Flexibility: Comfortable in environments with varying temperature conditions.
• Noise Tolerance: Occasional exposure to moderate noise levels and physical activity.
• Safety Awareness: Minimal exposure to workplace or environmental hazards—must adhere to all safety protocols.