Asset Protection Service Representative - Lincoln Square

About the role

Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.

Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.

Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.

Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.

Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.

Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.

Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.

Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Responsibilities

• Maintain a strong, visible presence at store entrances and throughout the sales floor to deter theft and promote a safe shopping environment.
• Greet customers with warmth and professionalism, offering assistance while remaining alert to potential safety or security concerns.
• Monitor customer behavior and store activity to identify suspicious actions and report them promptly to store leadership or Asset Protection partners.
• Support store teams during escalated customer situations by remaining calm, observant, and ready to assist as needed.
• Assist Asset Protection Coordinators during external theft incidents by observing and documenting events in accordance with company policy.
• Conduct regular checks of physical security systems such as doors, alarms, and surveillance equipment, reporting any issues immediately.
• Share relevant safety and loss-related information with store teams to raise awareness and support prevention efforts.
• Promote a culture of safety, inclusion, and accountability by modeling respectful, proactive behavior and encouraging others to do the same.

Requirements

• Strong observational skills and attention to detail in a fast-paced retail environment.
• Ability to remain calm, professional, and customer-focused in high-pressure situations.
• Excellent interpersonal and communication skills; able to engage with customers and team members respectfully.
• Willingness to learn and consistently apply safety and security protocols.
• Flexible and adaptable to changing priorities and store needs.
• Passionate about creating a safe, inclusive, and welcoming environment for all.

Qualifications

• High school diploma or equivalent.
• Experience in retail or security preferred.

Skills

• Attention to detail.
• Customer service skills.
• Interpersonal skills.
• Security awareness.

Benefits

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
• Employee stock purchase plan.
• Medical, dental, vision and life insurance.

Pay

Hourly Range: $17.00 - $20.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Schedule

Full time

1988 Broadway, New York, NY, US 10023

We’ll send you to our application portal to get started.