Asset Protection SC Manager

Leads the performance of the unit’s Asset Protection team to ensure building security and shrink reduction efforts in accordance with company policies and procedures, mitigating shrinkage and ensuring safety and security of associates and the facility.

Responsibilities

Talent

• Leads performance of the Asset Protection team and contracted guard service across up to three shifts with coverage seven days a week.
• Creates a professional and cohesive team culture embodying the Associate Value Proposition and JCPenney values through an environment that fosters engagement and positive associate relations.
• Supports the talent life cycle by hiring, training, developing, recognizing, and engaging associates.
• Collaborates to complete succession plans, cross-training, and activities focused on development.
• Listens, responds, and acts upon associate concerns in a timely manner and collaborates with appropriate leaders and partners as needed.
• Champions a retention strategy by utilizing Company resources to minimize associate turnover.
• Consistently utilizes performance management tools to address job performance and behavioral concerns.
• Responsible for the implementation and adherence of Company programs, policies, and employment laws.

Shrink & Investigations

• Oversees Asset Protection programs by providing direction and guidance to AP teams and Supply Chain leadership to execute programs and drive enterprise-wide shrink reduction.
• Drives shrink reduction through theft elimination, prevention, and auditing of operational processes such as reverse logistics, post billing, accuracy audits, inbound/outbound shipments, cycle counts, customs/border control standards, as well as safety audits and performance metrics.
• Provides leadership on utilization of the CCTV system to identify threats related to theft, shrinkage, violence, safety, and operational compliance.
• Identifies potential acts of theft and fraud through associate and operational observation and analytics.
• Redirects incorrect behavior/process through coaching, development, and corrective action.
• Ensures reports of incidents, accidents, investigations, and operational process inefficiencies.
• Identifies and leads investigations, interviews associates suspected of theft or fraud in accordance with Company standards, and properly documents all stages of investigations.

Safe & Secure

• Enforces safety processes and procedures, performs safety inspections, plans, and executes Emergency Action Plans, and reviews accident reports to understand root cause and remediation.
• Ensures security inspections of the facility identify any risks.
• Ensures CCTV, access control, fire/burglar, and weapons detection systems are functional and maintained.
• Performs and utilizes safety and security audits and reviews performance metrics to improve the overall safe and secure environment.
• Visible within the unit and on the floor to identify opportunities that may deviate from policy and procedure related to shrink, safety, security, coaching, and development opportunities, and drive performance.

Performance Standards

• Consistently meets established performance standards for the role, including but not limited to shrinkage, cash loss, safety, AP productivity, KPI metrics, sales & customer service culture, policies and procedures, and profit improvement.
• Manages budget and expenses.

Requirements

• 5+ years Asset Protection or similar experience, supporting investigations and leading teams
• Strategic Thinking, Embrace Accountability, Drives Execution, Customer Focus, Collaborate Effectively, Cultivates Learning
• Builds and maintains critical partnerships internally and externally
• Working knowledge and experience with Microsoft Office, case management systems, and DMS/YMS
• High School Diploma or equivalent work experience

Benefits

• Competitive benefits package including medical, dental, and vision coverage
• Term life insurance
• Paid vacation and holidays
• 401(k) Savings Plan with company match
• Associate discount on JCPenney merchandise

Pay

USD $69,000.00 - USD $115,000.00 per year