ASSET PROTECTION SAFETY MANAGER (Business Intelligence & Systems)

Works under the general supervision of the Corporate Asset Protection Safety (AP/S) Manager. Responsible for managing Business Intelligence Programs and protecting Navy Exchange assets through development and execution of all Omni-Channel Asset Protection and Safety programs, including shrink control, e-commerce fraud, and management of AP/S staff dedicated to Omni-Channel.

Responsibilities

• Utilizes advanced data analysis tools and systems (Exception-Based Reporting, Case Management, Microsoft Access, POS Reporting, SQL Developer, Discoverer, RMS, SIM, Lawson) to identify, investigate, and resolve business challenges.
• Supports development of Business Intelligence reporting and analysis for Code S and other NEXCOM stakeholders; manages systems and provides business support for assigned Asset Protection personnel.
• Trains E-Commerce and AP team members in fraud prevention best practices and applicable technical skills to ensure an exceptional customer experience.
• Produces analytical reports and provides recommendations to reduce fraud, waste, and abuse; communicates key findings to the Corporate AP/S Manager and senior leaders.
• Collaborates with cross-functional departments and conducts financial reviews across all NEXCOM business lines.
• Assists in the administration of the Asset Protection/Safety Review and Audit Programs in coordination with Code N; develops reporting tools to track results, follow-up actions, and additional audit requirements.
• Designs and delivers training for Audit modules within the Case Management system.
• Supports the Corporate AP/S Manager in maintaining the AP/S Manual; develops, updates, and publishes Standard Operating Procedures for assigned programs.
• Assists the Total Loss Committee and Corporate Inventory Management team.
• Assists with the maintenance and revision of NEXCOM Instructions, Policies, and Procedures as required.
• Builds strong partnerships and communicates effectively across all organizational levels, including Corporate, District, DC, Store Operations, and Asset Protection/Safety industry professionals.
• Develops specialized reporting for Field and Corporate AP/S managers with an emphasis on fraud, waste, and abuse, including exception-based reporting.
• Creates and delivers training materials, awareness content, alerts, policies, and system guides as assigned.
• Assists in managing expired and damaged product while minimizing potential fraud, waste, and abuse at third-party logistics (3PL) locations, NEXCOM DCs, and Little Creek Returns Center.
• Assists with background checks for all 3PL employees and contractors to ensure they meet NEXCOM standards; coordinates with Code S subject matter experts to monitor processes.
• Maintains relationships with 3PL Loss Prevention teams to ensure communication of significant issues involving facilities where NEXCOM merchandise is housed.
• Requests video as needed for investigating and resolving claims of missing merchandise; coordinates responses as required.
• Supports Code S investigative activities and exception-based reporting efforts as directed by the Corporate AP/S Manager.
• Ensures team support of administrative collateral duties assigned to enhance productivity in partnership with the Corporate AP Total Loss Analyst.
• Performs other related duties as assigned.

Requirements

• Must obtain and maintain a Secret Eligible DoD security clearance.
• A total of 7 years' experience consisting of:
  • General Experience: Three years of experience in administrative, operational, technical, or responsible work enabling general knowledge of operational practices, interpersonal skills, and mature judgment.
  • Substitution of Education for Experience: One year of academic study above high school may substitute for 9 months of experience, up to a maximum of a 4-year bachelor’s degree for 3 years of general experience.
  • Specialized Experience: Four years of progressively responsible experience providing in-depth knowledge of retail and/or services operations management, Omni-Channel/e-Commerce management, policies and procedures, business analytics, internal review and control techniques, and reducing/controlling inventory shrink.

Schedule

Full-Time (35+ hours)

Location

United States-Virginia-Virginia Beach