Asset Protection Officer, St Charles Town Center - Full Time
Job Overview
As an Asset Protection Officer (APO), you are the first point of contact for our customers and play a vital role in delivering a safe and welcoming environment. Stationed at key entry points or high shortage areas, your visible presence helps deter theft and minimize risk, while also reinforcing our commitment to hospitality and customer care.
Who You Are And What You Will Do
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors; Read and understand employment policies and safety rules/procedures in English.
- Serve as a visible and reassuring presence at high-traffic entrances and high-shortage areas to help deter theft and identify suspicious behavior.
- Accurately document incidents, including theft, accidents, and audit findings, through detailed and timely reporting.
- Conduct operational audits and complete assigned Asset Protection tasks as directed.
- Promote a safe environment and support a culture of excellent customer service by partnering closely with store teams.
- Ensure full compliance with company policies and legal standards regarding apprehensions, searches, and the handling of evidence.
- Provide testimony in both criminal and civil legal proceedings as needed.
- Respond to medical situations and facilitate basic first aid for customers and colleagues.
- Handle proprietary, sensitive, and confidential information with the highest level of discretion and integrity.
- Comfortable with technology and two-way communication devices.
- Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
Essential Physical Requirements
- Talking, lifting, constant moving, standing, and reaching with arms and hands.
- Standing for at least two consecutive hours, lifting at least 30lbs.
- Requires close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.
What We Can Offer You
- A dynamic, inclusive environment with competitive pay and benefits.
- Comprehensive health and wellness coverage and a 401(k) match to invest in your future.
- Prioritize your well-being with paid time off and eight paid holidays.
- Grow your career with continuous learning and leadership development.
- Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!
Additional Benefits
- Merchandise discounts
- Performance-based incentives/bonuses
- Medical/vision/dental/life/disability insurance options
- PTO accruals
- Holidays
- and more