Asset Protection Captain, Boston - Downtown - Full Time

About the Role

Macy’s is more than just a store—we’re a story that has captured the hearts and minds of America for over 160 years. As an Asset Protection Captain, you’ll train, educate, and supervise staff in detecting and preventing theft of company property while supporting the store’s efforts to provide exceptional customer service in a controlled environment. This role ensures maximum sales at the highest profit rate attainable.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts, and hours depend on business needs and colleague availability.

Responsibilities

• Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property
• Develop, implement, and communicate programs to prevent theft among customers and employees
• Participate in initial orientation and ongoing training, including computer, surveillance, and alarm systems
• Respond to customer and associate incidents to facilitate first aid and minimize company liability
• Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company
• Investigate criminal violations against the person or property of any customer or associate committed on company premises
• Prepare prompt and complete reports relative to theft incidents, merchandise recoveries, accident investigations, audits, and other assigned activities
• Maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and preservation of evidence
• Successfully complete all security training requirements and maintain personal certifications as required by law
• Conduct and oversee audits to ensure sales department compliance with merchandise exposure standards and asset protection
• Develop and maintain relationships with local law enforcement to facilitate coordination for potential criminal cases
• Testify in court concerning cases where the company is a party of interest
• Work on special assignments, investigations, and surveillance as directed by the Store AP/LP Manager
• Respond to alarm conditions at the assigned store
• Perform other duties as needed
• Maintain regular, dependable attendance and punctuality
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities

Requirements

• High School Diploma or equivalent required
• 1-2 years of related experience
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups
• Resourceful self-starter who works well independently and as part of a team, adapting quickly to changing priorities
• Ability to work a flexible schedule with retail hours, including days, evenings, weekends, and/or holidays
• Obtain and maintain required licenses, trainings, and certifications (e.g., current New York State Security Guard License for jobs in New York)

Essential Physical Requirements

• Prolonged periods of standing/walking around the store or department
• Occasional reaching above eye level, stooping, kneeling, or crouching
• Ability to apprehend shoplifters
• Ability to sustain long periods enclosed in surveillance areas
• Frequently lift/move up to 30 lbs

Benefits

• Competitive pay and performance-based incentives/bonuses
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance)
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development opportunities
• Merchandise discounts
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Colleague Resource Groups for community building and volunteer opportunities