Asset Protection Associate - South Park Mall

Responsibilities

• Shrink Observes activities to detect theft, fraud, or suspicious activity; collects investigative evidence utilizing CCTV and observations from the sales floor.
• Follows AP Directives and Company policy when making apprehensions.
• Executes required Company investigation routines to identify and resolve theft, and properly documents all stages.
• Counsels and interviews customers and contractors suspected of theft.
• Reports suspected fraud (i.e., credit / check and refund fraud) and infractions of company policy to AP and/or Store leadership.
• Creates and manages records using approved Company methods for reporting apprehension, witness statements, retention of evidence, and disposition of recovered merchandise.
• Collects evidence and/or monitors associate activity as needed regarding internal investigations and/or serves as an interview witness.
• Proactively identifies potential acts of theft and fraud by observing associate/customer activity, exception reports and referrals.
• Investigates suspicious behavior (collects intelligence, documents behavior, etc.).
• Attends court hearings as required and updates appropriate files with related outcomes; maintains professional relationship with local law enforcement.
• Travels to stores as necessary.
• Analyzes intelligence on individuals and booster groups involved in theft.

Qualifications

• Safely supports a safety culture through impressions of control, coaching, and recognition.
• Supports store leadership in morning meetings to communicate current shrinkage and safety topics to associates.
• Walks the store to identify potential hazards that could result in customer or associate injury; takes initiative to correct minor hazards on floor while reporting larger concerns or consistent issues to leadership.
• Provides emergency or critical incident response. Assists with incident investigations and completes associated reports.
• May assist with Asset Protection audits.
• Coaches associates on keeping work areas and sales floor free of hazards to reduce risk of accidents.
• Supports stores in cases of critical incidents, business disruptions, natural disasters, etc.

Benefits

• Competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match.
• All associates are eligible for an associate discount on JCPenney merchandise.
• Paid holidays: eight paid holidays during the calendar year for eligible associates.
• Additional compensation for working on designated holidays.

Pay

USD $14.50/Hr -USD $18.13/Hr.