Asset Protection Associate - Forest Village Park

About the Role

Shrink Observes monitor activities to detect theft, fraud, or suspicious behavior, collect investigative evidence using CCTV and floor observations, and follow company policies for apprehensions and investigations.

Responsibilities

• Execute company investigation routines to identify and resolve theft, documenting all stages properly.
• Conduct external interviews with customers and contractors suspected of theft, adhering to local laws and company policy.
• Report suspected fraud (e.g., credit/check/refund fraud) and policy infractions to Asset Protection (AP) or store leadership.
• Create and manage records for apprehensions, witness statements, evidence retention, and recovered merchandise disposition using approved methods.
• Collect evidence or monitor associate activity for internal investigations as directed by AP leadership; serve as an interview witness.
• Proactively identify potential theft and fraud by observing associate/customer activity, reviewing exception reports, and investigating referrals.
• Investigate suspicious behavior by collecting intelligence and documenting observations.
• Attend court hearings as required, update files with outcomes, and maintain professional relationships with local law enforcement.
• Travel to stores as necessary and analyze intelligence on individuals or booster groups involved in theft.
• Support a safety culture through impressions of control, coaching, and recognition.
• Aid store leadership in morning meetings to communicate shrinkage and safety topics.
• Walk the store to identify and correct potential hazards, reporting larger concerns to leadership.
• Provide emergency or critical incident response, assist with investigations, and complete associated reports.
• Assist with Asset Protection audits and coach associates on maintaining hazard-free work areas and sales floors.
• Support stores during critical incidents, business disruptions, or natural disasters.
• Consistently meet performance standards for service, productivity, and attendance.

Requirements

• Reliable transportation and ability to travel to assigned stores (for AP Shared Services staffing model).
• 1+ years of retail, Asset Protection, Security, or equivalent leadership experience/education preferred.
• High School diploma or equivalent; AA/BA/BS in Criminal Justice or Business Management preferred.
• Must be at least 18 years old.

Benefits

• Competitive benefits package including medical, dental, and vision coverage.
• Term life insurance and 401(k) with Company match (eligibility requirements apply).
• Paid vacation and holidays* for eligible associates.
• Eight paid holidays per calendar year for associates eligible for paid vacation (MTO).
• Additional compensation for store hourly associates scheduled to work on designated holidays.
• Associate discount on JCPenney merchandise.

*For paid vacation days and eligibility requirements, visit www.catalystbrandsbenefits.com.

Pay

USD $18.00/Hr - USD $22.50/Hr.