Asset Protection Agent - Capitol Hill

About the role

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization dedicated to helping people find jobs through free job training, education, and placement services. The organization provides comprehensive support to empower individuals to overcome barriers to employment and offers over 2,000 employees, five job-training centers, 23 retail stores, and more than 27 donation sites across King, Snohomish, Skagit, Whatcom, and Kitsap Counties.

Department

Asset Protection / Loss Prevention

FLSA Status

Salaried Non-Exempt

Reports to

Area Asset Protection Manager

Supervises

N/A

Salary Range

$46,000 - $56,000 / yr

Location

Capitol Hill Goodwill with regular travel between stores within Seattle. A personal car/transportation is required as part of this position. Mileage will be reimbursed by company.

About The Position

The Asset Protection Agent assists the Area Asset Protection Manager with Loss Reduction, Security, and Safety related issues at an assigned location or geographic area. The role involves preventing loss of organizational assets from both internal and external causes, utilizing CCTV, sales floor activities, and other tools to identify, monitor, and deter shoplifters, ticket-switchers, and others. The position also involves writing and submitting clear, concise reports, conducting AP and Safety audits, and serving as an occasional liaison with local law enforcement.

Essential Functions and Responsibilities

• Develop and maintain effective working relationships with other stakeholders inside and outside the company.
• Demonstrate excellent verbal and written communication skills.
• Remain calm under stressful conditions and make sound decisions.
• Protect the company from losses due to external and internal causes.
• Utilize CCTV, sales floor activities, and other tools to identify, monitor, and deter shoplifters, ticket-switchers, and others.
• Write and submit clear and concise reports no later than 24 hours following incidents.
• Perform physical security checks as assigned.
• Promptly report any non-productive detentions to the assigned Area Asset Protection Manager.
• Appropriately respond to duress, fire, or burglar alarms as requested.
• Conduct and document assigned operational compliance and safety audits in a timely manner.
• Auxiliary with the installation, maintenance, and troubleshooting of CCTV, Alarm, and Access Control equipment.
• Uphold safe work practices in support of a safety culture through awareness and observation; train and educate employees of safety requirements; report any potential hazards or accidents.
• Assist with other duties as assigned.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

• High School diploma or equivalent.
• Some college or verifiable advanced security training preferred.
• At least 2 years of recent plainclothes Asset Protection experience detecting and preventing theft and fraud.
• Certificates, Licenses, or Registrations: Loss Prevention Qualified (LPQ) or within 6 months of hire, or Associates degree in Criminal Justice plus 1 year of relevant experience.
• 1st Aid/CPR certified within 6 months.
• Valid Washington Driver’s license and proof of insurance along with good driving record.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.
• Physical Abilities: Lift and carry 20-30 pounds, have developed fine motor control, stand for long periods, bend, kneel, reach, stoop, squat, push, climb ladders, travel across various surfaces, adjust focus, communicate effectively both verbally and written, including those who have limited English skills, maintain reliable attendance.
• Essential Mental/Sensory Abilities: Interpret and analyze data, problem solving, time management, negotiation skills, strong written and verbal skills, creating written communication, prioritization, attention to detail.

Education and Experience

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Specific Skills/Knowledge/Licenses

• Basic high school graduate math skills and the ability to use a calculator to determine percentages.
• Loss Prevention Qualified (LPQ) or within 6 months of hire, or Associates degree in Criminal Justice plus 1 year of relevant experience.
• 1st Aid/CPR certified within 6 months.
• Valid Washington Driver’s license and proof of insurance along with good driving record.
• Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Work Environment

Office, retail, warehouse, and outside environments where temperature and conditions vary, exposure to dust and inclement weather. This position requires regular travel to stores, offsite meetings and events. This role is expected to work occasional evenings, weekends and holidays. The type and number of assigned facilities will vary by assignment. Working as a single agent detecting, preventing, and deterring theft activity. Work at least one retail-closing shift and one early opening shift per assigned location per month. This position may require occasional overnight travel. Some late night, inclement weather, secluded area and solitary assignments. Some after-hours camera installation, maintenance, and repair. Exposure to dust, noise, and crowds.

EEO Statement

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.