Asset Protection Agent

About the role

This role may be assigned additional duties and responsibilities in support of business needs.

Responsibilities

• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Partner with Store and AP Leadership to identify theft trends, develop action plans, and promote awareness initiatives.
• Deliver SMART customer service and ensure associates have the resources to do the same.
• Maintain a safe, clean, and secure store environment by monitoring entrances, exits, and high-risk areas.
• Monitor activity through surveillance, reporting, and exception-based tools to detect theft, fraud, and policy violations.
• Conduct external theft apprehensions and interviews in accordance with laws and company policy.
• Investigate and resolve criminal activity, maintain case files, and support law enforcement and court proceedings.
• Assist in internal investigations and provide evidence when needed.
• Validate store security measures (e.g., locks, gates, alarms) and respond to EAS and emergency exit triggers.
• Provide feedback on audit/inspection findings and support efforts to minimize shrink and operational risk.
• Respond effectively to potentially violent situations, ensuring safety and composure.

Requirements

• High School Diploma and 1-2 years relevant work experience (e.g., security, retail investigations, loss prevention).
• Coach and train associates and leaders on shrink awareness, theft deterrence, and customer service programs.
• Ability to stand, sit, and perform job duties for extended periods.
• Ability to lift at least 25 pounds without assistance; may lift more than 25 pounds with or without assistance.
• Generally scheduled for 40 hours per week; additional hours may be required based on business needs.
• Requires morning, afternoon, and evening availability on any day of the week.
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment.
• National certified training program (e.g., Wicklander-Zuwalski or Reed training).
• Professional accreditation (e.g., APQ, APC) or equivalent experience.

Qualifications

• Associate degree in Psychology, Criminal Justice, or related field (preferred).
• 1-2 years experience conducting retail investigations (preferred).
• 1-2 years experience using physical security systems (CCTV, EAS) (preferred).
• Experience investigating Organized Crime and asset protection cases (preferred).

Pay

Pay Range: $21.00 - $22.70 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental, and Vision insurance.
• Life and Disability insurance.
• Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time.
• Flexible spending and health savings accounts.
• 401(k) Retirement account with company match.
• Employee Assistance Program with concierge, work/life services, and no-cost counseling.
• Education support programs, including tuition assistance and trade skills scholarships.
• Business Travel Accident insurance.
• Maternity and Parental leave.
• Adoption assistance.
• Lowe's Associate Discount and broad discount platform.
• Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards.

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches, and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need.