Asset Manager, GSE

About the role

The GSE Asset Manager maintains and manages a GSE multifamily loan portfolio. This position relies heavily on strong customer service skills, critical thinking, and self-direction with general supervision. Typical duties may be routine or ambiguous in nature requiring moderate discretion relying on fundamental experiences.

Responsibilities

• Manage borrower relationship on a portfolio of GSE multifamily mortgage loans.
• Service, maintain and troubleshoot assigned tasks related to multifamily mortgage loans.
• Provide timely and accurate customer support to internal and external stakeholders.
• Assist with processing assumptions, loan modifications, and other borrower requests.
• Assess and manage portfolio risk through quarterly and annual financial analysis, inspections and monthly collections.
• Perform property inspections and deferred maintenance follow up as required.
• Review and process repairs and substantial rehabilitation draw requests.
• This position has no supervisory responsibilities but will provide training and mentoring to Asset Management Analyst.
• This position is individually accountable for assigned duties with some broader accountability across the portfolio management function.

Requirements

• Three to five years’ role-specific experience preferred such as loan administration and/or property management.
• Requires demonstrated functional competency in performing Asset Management Analyst duties.
• Fundamentally developed understanding of loan portfolio management function required.
• General understanding of multifamily mortgage banking preferred.
• Requires problem solving skills as well as the initiative to troubleshoot and find resolutions.
• Must demonstrate the ability to identify, interpret and apply applicable guidelines in managing assigned processes.
• Must possess strong organization and communication skills with a focus on accuracy and attention to detail.
• Requires proficiency in using basic computer software such as Microsoft Office, specifically regarding Outlook, Word and Excel.
• Must demonstrate the ability to successfully manage the demands of multiple deadlines while working as a team player with consideration for customers, co-workers and vendors.
• Bachelor’s degree from an accredited institution required.

Benefits

Mercers offers a comprehensive package of benefits for eligible employees, including, but not limited to: 401(k) employer contributions; employee stock ownership plan (ESOP); medical, dental and vision insurance; various types of leaves of absence, including paid time off, paid holidays, paid leave as provided under state and local paid leave laws, and short-term and long-term disability; health savings accounts (HSAs), flexible spending accounts (FSAs), dependent care and commuter reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; telehealth, optional ancillary insurance policies, education assistance, and an employee assistance program.

About Merchants

Mercers is a proven leader in financing for multifamily housing nationwide. Our licenses with Fannie Mae, Freddie Mac, and HUD/FHA, in addition to our bank’s balance sheet products, allow us to offer custom solutions with agility and ease of execution, expanding access to housing in meaningful and impactful ways. Recognized as a top five affordable lender, Mercers pairs our comprehensive debt offerings with in-house tax credit equity to provide a one-stop-shop for developers and owners.