Asset Management Service Director

Location: Chicago, Illinois, United States | Type: Direct Hire | Onsite with 20-60% travel

Overview

The Service Director of Asset Management provides leadership, technical support, and direction to the asset management team, overseeing successful implementation and long-term account management for customers.

Responsibilities

• Provide leadership, technical support, and guidance to the asset management team to ensure successful account management and implementation.
• Develop and execute operational, preventive maintenance, emergency response, repair, and temporary services plans to optimize asset and system performance.
• Create and maintain plant manuals and operational plans, including communication and coordination strategies across customer and company teams.
• Implement quality control measures such as Executive Walks to ensure operational standards are met.
• Onboard and manage qualified vendors and subcontractors, ensuring compliance and performance standards.
• Coordinate internal business units to support asset management operations and maintenance plans.
• Oversee hiring, disciplinary actions, and training development for the asset management team and clients.
• Review KPIs, customer reports, maintenance records, and other performance metrics regularly.
• Align team resources with client, facility, and system needs to ensure operational resilience and efficiency.
• Lead continuous improvement initiatives and evaluate account performance relative to customer satisfaction.
• Allocate resources and ensure the team meets commitments to clients and systems.
• Ensure compliance with all legal and regulatory requirements, maintaining high ethical standards.
• Maintain work quality according to industry, manufacturer, corporate, and project standards.

Requirements

• Bachelor’s Degree (preferred).
• Minimum of 10 years’ experience in Service Operations and Management.
• At least 5+ years managing teams and personnel.
• Experience working with multiple customers and teams.
• Knowledge of service, troubleshooting, preventive maintenance, and repairs.
• Strong customer management and business growth skills.
• Experience in managing profit and loss, reporting, and financial forecasting.
• Effective communication skills, both verbal and written.
• Detail-oriented with ability to multitask in a fast-paced environment.
• Industry and competitor awareness.
• Ability to travel 20-60% of the time to job sites and office locations.

Physical/Work Environment Requirements

• Climbing stairs.
• Remaining in a stationary position, often standing or sitting for prolonged periods.
• Repeating motions that may include the wrists, hands, and/or fingers.
• Central Energy Plan Environment.
• Light work that includes adjusting and/or moving objects up to 20 pounds.

Pay

$120,000 - $170,000.00 annually

Benefits

• Medical, dental, and vision coverage.
• Spending accounts.
• Life insurance and voluntary plans.
• Participation in a 401(k) plan.