Asset Management Analyst
About Us
HUB International is a global insurance and employee benefits broker. We provide a wide range of products and services including business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management. Founded on the principles of entrepreneurship, teamwork, integrity, accountability, and service, we strive to empower our employees and protect the aspirations of our clients.
Job Description: Asset Management Analyst
Why This Role Exists
HUB manages thousands of IT assets across a large, distributed workforce. Without dedicated resources to track, verify, and maintain these assets, the organization faces risks such as employees working on outdated or untracked hardware, devices going unaccounted for, and audit findings that are difficult to defend. The Asset Management Analyst is essential for protecting HUB from these risks by ensuring that asset records accurately reflect reality, refreshing hardware on time, and properly accounting for all devices.
- Data Integrity & Inventory Accuracy
- Audit and improve device assignment data
- Conduct regular depot inventory audits
- Perform disposal audits
- Track asset useful life across the inventory
- PC Refresh & End-of-Life Management
- Own PC refresh planning and scheduling
- Follow up directly with end-of-life device users
- Order non-standard devices with proper approvals
- Support weekly inventory stock level reviews
- Maintain the Service Catalog
- Manage end-user feedback on asset processes
- Asset Verification & Returns
- Investigate and resolve failed reclamation orders
- Validate reported assignment inaccuracies
- Knowledge & Reporting
- Author and maintain Knowledge Base articles
- Monitor and report on ITAM KPIs and CPIs
Key Responsibilities
Ensure asset records are accurate and auditable
Return and retired devices are fully accounted for
PC refresh targets are met on schedule with minimal employee disruption
Depot and disposal audits produce clean results
Non-standard orders are fulfilled correctly, documented, and approved
Inventory stock levels are aligned with demand, avoiding fulfillment delays
Job Requirements
- 2+ years of experience in IT Asset Management or a closely related IT operations role
- Hands-on experience with ServiceNow (ITAM, HAM, or CMDB modules preferred)
- Strong attention to detail with a track record of investigating and resolving data quality issues
- Experience conducting audits — inventory, disposal, or compliance
- Solid understanding of asset lifecycle concepts: procurement, deployment, reclamation, and disposal
- Clear communicator who can follow up persistently and professionally with stakeholders across the business
- ServiceNow CSA or HAM Pro certification a plus
- Experience supporting large-scale PC refresh programs a plus
Department Information
- Required Experience: 2-5 years of relevant experience
- Required Travel: Negligible
- Required Education: Bachelor's degree (4-year degree)
Company Information
- HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
- We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team HUBRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.