Assessor Técnico | Customer Service - Assessoria Técnica
About the role
Responsible for advising internal service teams, affiliated laboratories, and prescribing physicians to facilitate the analysis of tests and results for clients of the Pardini Group brands. Provide guidance to physicians and affiliated laboratories on results, analysis methods, and test guidance via telephone and digital channels; minimize doubts from store teams regarding collection procedures and test order analysis by continuously updating the exam help guides for all technical departments and providing telephone clarifications; support the team of technical advisors and sales executives by clarifying doubts about services provided to affiliated laboratories; support Lab-to-Lab clients and physicians in deciding the best genetic test to perform by analyzing clinical suspicion and patient history; contribute to customer satisfaction by delivering lectures and workshops for affiliated laboratories; participate in improvement projects whose actions impact the company’s processes in general; support continuous improvement projects in the service of affiliated laboratories, following the strategies defined by the company.
Requirements
- Bachelor’s degree in Biomedicine, Pharmacy, or Biological Sciences
- Desirable: Postgraduate degree (MBA, Master’s, or PhD)
- Intermediate proficiency in Microsoft Office
- Intermediate English
- Experience in clinical analysis
- Experience with pre-analytical processes, sample collection, and consultative sales
- Experience in clinical analysis laboratories or scientific advisory roles
- Strong communication skills, poise, public speaking ability, and objection handling
- Customer experience focus
Schedule
12x36 schedule from 07:00 to 19:00. Remote work model (candidates must reside in Minas Gerais).